Jobs2Careers, a rapidly expanding job search engine, was facing challenges with its tag management system. The company was using AdWords campaigns to attract relevant users to its site, specifically targeting 35- to 54-year-old job seekers. However, whenever the company wanted to update campaigns with new creative content, it had to edit tags manually. This process required collaborative support from both the marketing and engineering teams, often leading to bottlenecks in workflow as one team would have to wait for the other to complete its part of the tag update. The company was in need of a better solution for tag management to streamline its efficiency and increase conversions.

The American Cancer Society, a century-old organization dedicated to fighting cancer, was facing a challenge in understanding how users interacted with their various websites and mobile apps. They were aware that their digital platforms were being visited by users with different needs and goals, but it was difficult for their digital marketing team to isolate these customer segments and assist them in achieving their goals. Additionally, the Society wanted to address concerns with the Google Analytics implementation on its sites, monitor how its users changed behavior over time, and remarket to all segments once they were identified. To tackle these challenges, the Society turned to Search Discovery, a digital analytics and marketing company.

Big Bang, one of Slovenia’s largest consumer electronics retailers, decided to put more focus on online sales after a major strategic overview in 2013. Their ambitious goal was to increase online revenue by 250% by the end of 2014. To achieve this, Big Bang’s team needed to better understand the consumer decision journey (CDJ) and then use what they learned to improve their customers’ experiences. They needed to find the most important digital channels and touchpoints on the customer journey and measure, analyze, and optimize every step of its online and offline performance.

Smarter Travel Media, a portfolio of online travel brands, was facing challenges in managing and organizing remarketing tags. The task of adding new tags to the website was constant and was handled by the development team. The process was ad hoc and required significant resources, taking anywhere from several days to a few weeks to release. The company wanted to improve turnaround times, alleviate the burden on development staff, and manage tags without having to go through a scheduled release. They needed a faster and simpler way of adding tags to their portfolio.

Domino's, a leading pizza delivery chain in the U.K., Republic of Ireland, Germany, and Switzerland, was facing challenges in integrating marketing measurement across devices and creating a holistic view of customer behavior. The company's success stemmed from early investments in strong e-commerce and m-commerce platforms that facilitated easy pizza purchases. However, the siloed analytics data from channel-focused tools restricted the team's ability to gain insights across all devices and channels. The team realized that valuable data insights were waiting just out of reach. To drive success, they knew they must break down silos, connect data sets, and gain efficient reporting for a more holistic and actionable view of customer behavior.

MercadoLibre, one of the largest e-commerce sites in Latin America with over 130 million registered users, sought to grow its revenue by leveraging its proprietary audience data. The company's high traffic volume offered unique opportunities for advertisers to reach large audiences with high purchase intent across a wide range of product categories. However, to maximize these opportunities, MercadoLibre needed to segment its audience data more effectively and package it into Programmatic Guaranteed deals. This would allow advertisers to target users more likely to buy their products and tailor their creative executions for each segment, thereby increasing the effectiveness of their campaigns.

Panasonic, a global product manufacturer, was facing challenges in managing and analyzing its marketing data across various divisions and advertising platforms. The company was struggling to fully understand which keywords and display ads were driving real audience engagement with their website. The lack of a unified view of their marketing data was hindering their ability to treat it as a common corporate asset. Additionally, Panasonic was finding it difficult to reach the right customers and improve their digital marketing performance.

Reebonz, a luxury marketplace for high-end fashion products, was facing a challenge in understanding the impact of their ads along an increasingly fragmented customer journey. With the rise in worldwide mobile usage, the company wanted to understand how their ad spend was reaching and influencing users who convert across devices. The company was keen to discover the influence of mobile on their own path to purchase. They were working with multiple partners to leverage best-in-class capabilities across insights and execution, but needed a more integrated and comprehensive view of their customer journey across devices.

Skyscanner, a leading global travel search company, wanted to understand anonymous customer behaviour on a more granular level. They were keen to dig deeper into the data to get more insight and further optimise their products. Skyscanner wanted to drill down into specific markets, device types and marketing channels. Plus, certain teams within the company wanted to understand the performance of individual site functionalities. They needed to see how well interactions with given functionalities affected conversion rates. Finally, the company wanted to create detailed cohorts to understand how users interact with Skyscanner over time.

TalkTalk, a leading provider of broadband, TV, and phone services in the UK, wanted to gain a better understanding of its customers and reach them with more relevant campaign messages across channels to win more sales. The company aimed to integrate its own CRM system data with Google Analytics 360 to gain deeper insights into customer behavior. The goal was to increase return on investment and generate incremental sales. The challenge was to integrate customer product information from the CRM system into Google Analytics 360 using custom dimensions and utilize DoubleClick Bid Manager integration with Analytics 360. The company also aimed to execute audience sharing with AdWords and run an Analytics 360-enabled remarketing campaign.

Teach For America is an organization that recruits distinguished individuals to become teachers in low-income communities to confront educational inequality. These individuals are some of the most desirable job applicants in the world, pursued by big brands offering big salaries. Keeping these applicants engaged throughout a rigorous selection process is essential. The challenge was to stay top-of-mind with these illustrious applicants. Some qualities valued by Teach for America are difficult to quantify, like leadership or passion for equality while others are fairly easy. For example, an applicant’s GPA helps the organization understand the individual’s academic achievement. Teachers with backgrounds in science, technology, engineering, and math (STEM) are in high demand by schools around the country, so Teach For America is focused on attracting more people with these backgrounds into the corps.

U.S. Cellular, the fifth largest telecommunications provider in the US, was facing a challenge with their multi-channel marketing efforts. They were noticing that sales originating from online media were being mis-credited to offline channels such as in-store and telesales. This was causing artificially inflated offline sales numbers, which was clouding the team’s ability to accurately forecast sales by channel, perform customer value analyses, or optimize their media mix. The company needed a solution to correctly credit online sales to digital media, accurately forecast sales by channel, and optimize the media mix.

eFinancialCareers, the world’s leading financial services careers website, was handling more than 4 million job applications from 19 global markets on its site each year. The company wanted to make better use of Google Analytics 360, part of the Google Analytics 360 Suite, as a strategic aid, not just an analytical tool. The company's main goal was to boost the number of job applications coming through the website from programmatic ads. To achieve this, they needed to gather and analyze behavioral, demographic, and geographic insights about site visitors to make sure it was attracting and retaining high-caliber candidates.

Erwin Penland, an innovative agency, was tasked by its client, Advance America, to grow business without raising the budget. The goal was to attract as many prospects as possible while driving down effective cost per conversion (eCPC) to make existing marketing budgets work harder. The agency had been using last-touch ad server data to guide display and search investments. However, looking only at last touch attribution leaves much of the customer journey unmeasured. This limited view doesn’t credit all channels and touchpoints, or reveal cross-channel impacts. Erwin Penland needed a more holistic view to help Advance America succeed.

A leading automotive brand wanted to modernize its marketing measurement tool set and implement measurement best practices to pave the way to a new era of marketing insight and performance. The brand engaged Carat USA to help finalize their data ecosystem. The first step was to select an attribution provider. After evaluating analyst reports, Carat recommended Google Attribution 360, part of the Google Analytics 360 Suite, as the best option. The goal was to improve overall return on investment and improve overall planning and strategy.

Česká spořitelna, the largest bank in the Czech Republic, was struggling with its data management processes. The bank had a sophisticated data gathering system, but it was more focused on collecting data than using it. Employees were manually importing data into spreadsheets, and the media agency had its own reporting workflows, leading to frequent communications and wasted time. Recognizing that data is the company’s most important asset, Česká spořitelna decided to make it a key part of every business process — from strategy to daily tasks. However, the bank needed a better solution for managing data.

Genesys, a leader in customer engagement solutions, was facing challenges in data efficiency and communication across the company. The marketing and product teams at Genesys were passionate about using data to optimize their user experience and marketing channels. However, the problem wasn’t getting the data, it was showing the data. The different offices and executives around the world had trouble logging in to view the data — and once they did, the reports were intimidating and confusing. To improve this situation, Genesys turned to Analytics Pros, a digital analytics agency.

Lenovo, a global leader in personal technology, was facing challenges in marketing measurement. The company was using a rules-based measurement model that allowed multiple channel owners to claim credit for the same sales. Each channel reported results separately, resulting in inflated last-click attributed results of 371% of actual sales. This made it impossible to tell which marketing investments actually drove sales. Lenovo also had a blind spot regarding who was purchasing what. The company wanted to effectively reach existing customers to drive repeat purchases.

GoPro, the world's leader in wearable and gear-mountable cameras and digital devices, was facing a challenge with the management of its digital marketing activities. The growing popularity of GoPro products led to an increase in the complexity of their digital marketing activities. This resulted in dozens of tags measuring countless engagement activities across its web properties. Over time, managing versions, deployments, and changes of these tags had become a burden. As the company grew, it was critical to find a way to manage tags that would scale as the marketing strategy evolved.

Founded in 2006, ideeli is one of the fastest growing retailers in the US. With more than 6 million members and more than 1,000 brand partners, ideeli has pioneered a new way to shop the hottest brands at exceptional prices online. As the business scaled, so did the brand’s marketing needs. In 2011, ideeli noticed that marketing measurement data was failing to provide meaningful insights. Inconsistencies from looking only at last-click attribution were clouding the ideeli team’s view. Their audience engaged with so many touchpoints before purchasing, it was impossible to tell which ones really mattered. The team couldn’t even tell whether sales conversions were from repeat customers or new customers. Without understanding which touchpoints were the most useful to each kind of customer, optimizing marketing efforts became a guessing game. The brand was both over- and under-spending across channels as a result.

The Motley Fool, a company dedicated to helping the world invest better, was facing a challenge with their newsletter order page. Despite email campaigns driving visitors to the page, a high percentage of those sessions were not leading to an order. The company's marketing team's main goal was to attract new visitors to its content and convert them to paid newsletter subscribers. They used Analytics 360 to measure their performance against this goal and to better understand customer behavior on their website. However, they identified a weak link in the sales chain and decided to try a new approach to improve the conversion rate.

The Next Web, a technology-media company, hosts two annual conferences in New York City and Amsterdam, attracting over 20,000 attendees. The company uses promotional messages within articles on its website to drive potential attendees to the conference website and sell tickets. However, finding the right combination of messages to increase traffic to its conference website was a challenge. The process of testing new messages required significant effort from several teams, including marketing, analysts, developers, and quality assurance. The process was time-consuming and inefficient.

Transavia Airlines, a Dutch low-cost airline, was facing a challenge with its digital experience, particularly on mobile devices. With an increasing number of consumers researching and booking travel on mobile devices, the brand wanted to help customers find the relevant product as quickly and easily as possible. The company shifted its focus from introducing new products to optimizing existing ones, with the goal of improving the digital experience to drive revenue and internet check-in rates. Transavia had a process for continuous optimization in place, but it needed a more efficient and effective solution.

Wyndham Vacation Rentals, a company that helps families find the ideal professionally managed vacation rental for their travel needs, faced several challenges. With more than 9,000 North American properties, the company struggled to ensure that all available and relevant properties appeared in customers’ search results. This was crucial to avoid being left with remnant inventory. Additionally, with so many options to choose from, some customers were having difficulty finding the property that best met their needs. Wyndham recognized that the site’s user experience needed improvement. The company also wanted to better understand how seasonality affected vacation search lead time. This insight would help the marketing team better align marketing programs and spend with peaks in consumer demand.

airBaltic, a regional airline based in Latvia, was facing a challenge with its data and analytics strategy. The company's data was siloed in separate proprietary systems like booking platforms and revenue management tools. This made it difficult for the company to make data-driven decisions. Additionally, the company was spending a substantial amount of time and investment generating reports from different data systems. Sharing information across teams and third-party agencies was also a challenge. The executives at airBaltic recognized the need for change and sought to streamline all of its different data sources across Google (AdWords Performance, Bigquery pulls) and internal systems.

Shueisha, a major Japanese publishing company, has embraced the digital revolution by developing apps, including Shonen Jump+, which has been downloaded more than 8 million times and boasts over 2 million monthly active users. The company uses the Google Analytics 360 Suite to measure the success of the Shonen Jump+ app by viewing data related to views and billing. However, Shueisha wanted to make its data even easier to analyze. One of Shueisha’s main goals was to increase the number of active users. Shueisha also wanted to increase revenue by improving the lifetime value of their customers. In the past, generating a report at Shueisha’s typically took several weeks — employees either had to create reports manually or outsource the work.

Sigma Sport, a global retailer of bicycles and sports gear, was looking to increase its customer base with high potential lifetime value. The company realized that it needed to change its website experience to better engage these customers. Sigma Sport's agency, Merkle | Periscopix, discovered that 40% of Sigma Sport’s returning customers came through the homepage, but less than 2% of them were using the prominent homepage carousel to browse highlighted brands. The challenge was to understand why the number was so low and how to improve the user experience to increase engagement and sales.

Pegasus Airlines, Turkey’s leading low-cost airline, was seeking to improve their digital user experience to drive sales of supplemental products. The company had been working with Hype, a Google Analytics Certified Partner, to use Google Analytics to develop an infrastructure to measure every action and dimension of the business. However, analysis of the data revealed bottlenecks in the conversion funnel. The Pegasus and Hype teams decided to focus on driving sales of Flex, an add-on product that enables customers to make unlimited ticket changes. It seemed that customers were not really aware of the benefits of the service, so Hype hypothesized that improving the copywriting and how pricing was presented could in turn improve sales performance.

Open Colleges, Australia’s leading online educator, was struggling to understand the impact of their TV advertisements on online leads and enrolments. They wanted to see how TV ads translated into real leads, understand the cross-channel customer journey, and find new opportunities in their marketing mix. The key user base for Open Colleges is women ages 25–54, and direct response marketing was its traditional way of generating leads and enrolments. But television advertising was still a significant mystery for them: they felt it could be a powerful tool to reach their audience, but in a data-driven and lead-driven culture they were finding it harder and harder to measure the actual impact of TV ads.

Algeco, a French modular space company, was struggling to understand how their advertising with Google was driving client acquisition. The company was using a cost-per-lead approach but was unable to see exactly what part of digital was contributing to contracts being signed. Algeco's marketing was 75% in digital, with Google representing 25% of its digital spending. The company needed a modern marketing technology to drive new client acquisition and turned to AWE, a data-minded digital marketing agency, for insight. AWE was tasked with integrating Algeco's Salesforce customer information with information from their ads on Google and Google Analytics to provide a comprehensive view of their marketing performance.