Nintex > 实例探究 > ACC 新西兰利用 Nintex Promapp 简化流程

ACC 新西兰利用 Nintex Promapp 简化流程

技术

平台即服务 (PaaS) - 应用开发平台

适用行业

设备与机械
金融与保险

用例

库存管理
人员跟踪与监控

关于客户

新西兰事故赔偿公司 (ACC) 成立于 1974 年，旨在帮助预防伤害，并为该国 480 万居民和海外游客提供人身伤害保险。该组织很复杂，承担着一系列相互关联的流程。 2016 年，ACC 对所有员工进行了调查，以寻找改进的机会。该组织的 3,500 名员工每年积极处理超过 200 万起索赔。

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挑战

新西兰的事故赔偿公司 (ACC) 是一个复杂的组织，承担一系列相互关联的流程。为了支持持续改进，ACC 希望加强其流程文档和管理。该组织正在寻求一种解决方案，以确保其员工能够轻松访问并找到其角色所需的信息。此外，ACC 希望确保信息是最新的且易于理解。 2016 年，ACC 对所有员工进行了一项调查，以确定改进的机会。该组织还热衷于促进积极的流程文化和一致的决策。

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解决方案

在评估了市场上的一系列流程和数据管理工具后，ACC 决定于 2017 年初部署 Nintex Promapp。Nintex Promapp 的部署遵循分阶段方法，包括初始设计、推出，然后全面生产。在该平台得到更广泛的应用之前，最初的测试是由一个小团队完成的。然后在 Nintex Promapp 中记录和完善关键流程。随着 Nintex Promapp 的部署和功能齐全，很快就发现了显着的优势。该工具为员工提供了掌控流程、根据需要进行更改以及回答其他员工提出的任何问题的机会。

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运营影响

The deployment of Nintex Promapp has led to a number of operational improvements for ACC. Processes are now handled in a consistent way, leading to improved levels of service for clients. This is a critical factor considering that the organization’s 3,500 staff are actively processing more than two million claims each year. Nintex Promapp has also fostered a positive process culture within the organization. Staff members are now able to take ownership of processes, make changes as required, and answer any questions from other staff as they arise. This has promoted consistent decision making across the organization.

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数量效益

Established a single source of truth
Documented over 1,230 process content pages
Improved service levels for clients

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