Accedo 的云可见性转型：增强视频流体验
技术
- 网络安全和隐私 - 身份认证管理
- 传感器 - 相机/视频系统
适用行业
- 水泥
- 设备与机械
适用功能
- 产品研发
- 质量保证
用例
- 需求计划与预测
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 测试与认证
关于客户
Accedo 是一家领先的视频解决方案提供商，帮助客户提供优质的视频体验。该公司提供专业服务和先进产品的组合，并与全球 400 多家公司合作，构建和发展有影响力的视频服务。 Accedo 在全球设有 16 个办事处，拥有 500 多名员工。该公司成立于 2004 年，客户包括 HBO、CNN、德国电信、Telefónica、Showtime、Tata Sky 和 TVNZ 等全球组织。 Accedo 与处于视频业务旅程各个阶段的公司合作，提供战略和构思、交付、日常管理和发布后优化方面的帮助。
挑战
Accedo 是一家全球视频解决方案提供商，在开始托管客户的视频应用程序时面临着重大挑战。该公司新成立的 DevOps 团队在监控、管理和扩展这些应用程序的云环境方面遇到了困难。该团队需要确保可用性、可扩展性和可靠性，同时还能够对定制和适应要求做出快速反应。这需要全栈可观察性，而这是他们最初缺乏的能力。由于需要预防潜在的瓶颈并提供客户对其托管视频服务期望的服务水平，这一挑战进一步加剧。此外，Accedo 需要一种方法来收集和分析来自社交媒体平台的客户情绪数据，以识别潜在问题并为新功能的开发提供信息。
解决方案
Accedo 选择 New Relic 来实现其云环境的端到端可观察性。该工具使 DevOps 团队能够识别并预防潜在瓶颈，确保客户托管视频服务的可用性、可扩展性和可靠性。通过使用 New Relic 集中和统一其遥测数据，Accedo 能够淘汰三种工具并消除管理多个工具的复杂性。 DevOps 团队现在可以快速可视化、分析和解决问题，在影响观众体验之前将其解决。此外，Accedo 使用 New Relic 收集和存储来自 Twitter、Facebook 和应用商店等社交媒体平台的评论。然后将这些数据关联起来，以确定客户可能遇到问题的领域，这一过程以前是手动且耗时的。从情感分析中获得的见解用于帮助客户为其视频应用程序设计和实现新功能。
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