Caregility Enhances Healthcare Operations with Integrify's No-Code Process Automation Platform
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Integrify
技术栈
- No-code platform
- Drag-and-drop process builder
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Caregility is a company operating in the healthcare sector, providing a platform that spans inpatient and outpatient telemedicine settings. Their platform integrates clinical workflows and offers secure, reliable two-way audio and video communication. It is compatible with major EMRs and telecommunication protocols, allowing family members, interpreters, and outside clinicians to be added to virtual visits or patient observations with ease. The software is designed to work with all major mobile and computing devices used in clinical, subacute care, and home environments, ensuring 24/7, secure, HIPAA-compliant access. As Caregility transitioned from a startup to a more established enterprise, they recognized the need to standardize their processes to maintain competitiveness in the healthcare market.
挑战
While transitioning from a startup to a more established enterprise, Caregility faced challenges in standardizing its processes to remain competitive in the healthcare market. A significant issue was the lack of process documentation, as much of the knowledge was held by stakeholders and not documented. This posed a risk if stakeholders left the company, as their knowledge would leave with them. Additionally, Caregility needed to identify bottlenecks and breakdowns in their processes to improve efficiency and standardize both existing and planned processes.
解决方案
Caregility chose Integrify to address their challenges due to its user-friendly, drag-and-drop process building environment. Integrify's platform allowed Caregility to document processes, build blueprints for internal and external affairs, and identify bottlenecks in current processes. The platform's workflow solutions, categorized by industry, made it easier for Caregility to match platform presets to their specific needs, particularly in the healthcare industry. Integrify's ability to ensure processes and procedures meet organizational standards was a significant benefit, allowing Caregility to set department-specific standards for different processes. During implementation, Caregility quickly visualized workflows in a new way, identifying waste areas and manual steps causing errors. The no-code environment facilitated easy configuration and building of business rules, strengthening the ability to provide team members with standard operating procedures. Integrify's approval feature and routing simplified document submission, routing, review, approval, and tracking, providing Caregility with complete visibility and management of their processes.
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