适用行业
- 消费品
- 零售
用例
- 人员跟踪与监控
- 零售店自动化
关于客户
Centra 是爱尔兰领先的便利零售集团,在全国拥有 480 多家商店。 Centra 以其质量、价值和友好的服务而闻名,将新鲜食品和优质服务的传统价值观与大型全国食品商店集团的价格优势和最先进的零售系统相结合。每家商店均由当地人独立拥有和经营,确保对社区的承诺。卡姆林服务站 (Camlin Service Station) 由约瑟夫 (Joseph) 拥有,拥有 Frank & Honest 咖啡店、Moo'd 冰淇淋店和熟食店。它还设有德士古前院、洗车服务和朗福德唯一的电动汽车快速充电器。
挑战
爱尔兰便利零售集团 Raleigh's Centra 的所有者 Joseph 正在寻找增强其业务运营能力的方法。尽管手动流程有效,但他认为需要实施更高效的系统,而不是改进现有系统。缺乏数字化意味着管理人员无法按照要求活跃在车间。他们很难专注于团队、确保适当的培训并有效地处理客户查询。此外,该业务还面临数据管理方面的挑战。管理者对数据收集、准确性、价格变化或实际毛利率几乎没有控制权,从而导致不一致。缺乏集中的文件管理系统导致定价和实际毛利润计算出现错误。
解决方案
Joseph 决定实施 Bizimply(一款劳动力管理软件)来应对这些挑战。在最初几周内,Centra 团队发现创建轮班和安排员工所花费的时间减少了 15%。该软件还促进了与客户的更顺畅的交易并提高了员工的生产力。事实证明,休假请求功能在管理员工短缺方面特别有用。罗利的 Centra 还使用 Collsoft 会计软件来管理工资单。 Bizimply 与 Collsoft 的集成允许所有班次数据直接传输到工资单,从而消除了从 Excel 电子表格手动导入数据的容易出错的任务。 Bizimply 的实施带来了 Joseph 多年来设想的业务流程的重大改进。
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