暖通空调业务的数字化转型：内陆贸易案例研究
技术
- 基础设施即服务 (IaaS) - 云数据库
- 机器人 - 轮式机器人
适用行业
- 设备与机械
- 电信
用例
- 时间敏感网络
关于客户
Outback Tradies 是一家移动制冷企业，由迈尔斯·布拉德利 (Myles Bradley) 和莎拉·布拉德福德 (Sarah Bradford) 拥有和管理。该业务旨在利用迈尔斯在商业制冷方面的专业知识，为澳大利亚的农村和偏远地区提供服务。该业务脱胎于迈尔斯的家族暖通空调业务，他们对其进行了现代化改造，然后将其出售以追求他们的移动业务梦想。 Outback Tradies 在推荐的基础上运作，在昆士兰州的客户之间流动。迈尔斯以其诊断和修复复杂制冷故障的能力而闻名，而莎拉则担任顾问，帮助客户改善业务。
挑战
迈尔斯·布拉德利 (Myles Bradley) 和莎拉·布拉德福德 (Sarah Bradford) 是 Outback Tradies 的共同所有者/经理，他们面临着实现继承的家族 HVAC 业务现代化的挑战。该业务使用过时的笔和纸方法以及 Microsoft Access 数据库进行运营，这些方法效率低下且不适合他们的需求。他们需要一个能够处理基本任务的系统，例如输入和安排作业、跟踪作业进度，并且由于他们的 BYOD 政策而与 Apple 和 Android 设备兼容。 Sarah 花了 6-8 周的时间寻找合适的工具来满足这些要求。挑战不仅在于找到合适的工具，还在于确保从旧系统顺利过渡到新系统。
解决方案
Sarah 和 Myles 决定在他们的企业中实施 Fergus，一种工作管理软件。他们在圣诞节期间试用了 Fergus，发现它非常适合他们的需求。向新系统的过渡比预期顺利。他们将 Fergus 与 Xero 会计软件集成，并逐渐探索该应用程序的不同功能，以最大限度地提高其业务效益。 Fergus 仪表板提供了工作流程中工作移动的可视化表示，并且跟踪工作或客户历史记录的能力比旧数据库有了显着改进。该软件受到了技术人员的好评，他们可以提前查看日程安排，提前查询事情，并为接下来的一周做好准备。这导致行政任务大幅减少 66%。
运营影响
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