技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电子产品
- 医疗保健和医院
适用功能
- 采购
- 销售与市场营销
用例
- 对话机器人
关于客户
ELARABY集团是埃及、中东和非洲最大的工商企业之一。他们通过多家公司和设施运营,拥有超过 40,000 名员工。他们出口到 60 多个国家,并拥有广泛的销售合作伙伴和售后服务中心网络。
挑战
作为埃及领先的家用电器和电子产品制造商,ELARABY Group 需要改善客户体验和参与度,以支持其在新市场的增长。
解决方案
ELARABY Group 选择 Infobip 作为他们的 WhatsApp 业务平台解决方案提供商,并实施对话和应答以实现全渠道通信。他们建立了一个聊天机器人来帮助客户解决常见问题,并实施了数字第一云联络中心。
运营影响
数量效益
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