HB Munters Group 利用 DocuWare 提高效率
公司规模
Large Corporate
地区
- Europe
国家
- Netherlands
产品
- DocuWare
技术栈
- ERP system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
HB Munters Group 是一家国际运营公司，专门制造温度、湿度和气候控制系统。该公司专注于定制解决方案，设计从大型空调系统到最先进的除湿系统，再到工作温度低于零下 70 摄氏度的系统等各种产品。该公司自 1999 年以来一直在使用 DocuWare，此后已将解决方案从纯存档解决方案扩展为完全集成的文档管理系统。该公司在全球范围内运营，在制造业占有重要地位。
挑战
HB Munters Group 是一家专门从事温度、湿度和气候控制系统的国际公司，其文档管理面临挑战。他们的纸质文档存储空间不足，而且很难找到单个文档。为了解决这个问题，他们在二十多年前开始将所有订单文档数字化。这最初带来了一些缓解，释放了办公空间，并使员工能够访问重要文档。然而，每个月必须手动索引数百份文档以供日后检索，这个过程既耗时又低效。2009 年，他们决定增强 ERP 系统，并重新审视对文档池和 DMS 的使用。
解决方案
HB Munters Group 面临的挑战的解决方案是充分利用其现有 DocuWare 系统的功能。他们首先改变了一般的订单处理流程，其中包括多个发布步骤和各种文档。这些流程现在完全由数字控制。收到并检查订单后，ERP 系统中会创建相应的数据记录，该系统会虚拟打印订单文档并将其放入电子文件柜中。然后，DocuWare 接管文档的全自动索引。然后，订单通过工作流程转发到采购部门，员工在那里发布带有数字印章的文档并启动采购订单。这些也存储在中央文档池中。记录收货后，订单将转发给物流部门。系统会自动将装运单据添加到相应的采购订单中。最后，会计部门根据可用的数字订单文档检查所有相关的应付发票，并启动付款。
运营影响
数量效益
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