技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 设备与机械
适用功能
- 现场服务
- 采购
用例
- 智能合约
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Industrial5 是一家工程咨询公司,自 2000 年以来一直为热处理市场的公司提供服务。该公司帮助客户提高热处理的性能和效率、管理设备生命周期并为监管审计做好准备。 Industrial5 顾问还设计培训计划、帮助撰写国防部奖项的技术提案以及定制机器零件原型。该公司希望完善和扩展其服务产品,以吸引新合同并为现有客户提供更多价值。
挑战
Industrial5 是一家热处理市场的工程咨询公司,它正在寻求完善和扩展其服务产品,以吸引新合同并为现有客户提供更多价值。然而,该公司缺乏有效的方法来管理工作请求。随着工作量的预期增加,帮助每位员工最有效地集中时间至关重要。该公司需要一个系统来跟踪工单、合同、员工分配和客户互动。鉴于他们提供的服务范围广泛,Industrial5 正在寻找一种简单、灵活的工具来帮助他们管理时间、设置优先级、更新状态以及编制费用和计费时间。他们还需要与桌面计费软件 QuickBooks® 集成,以将工作信息直接推送到发票中。
解决方案
Industrial5 决定实施 BlueFolder,一款现场服务工程师软件。该公司能够在第二天将整个业务加载到试用中,将其与 QuickBooks® 集成,并通过系统将作业从提交到发票转移。 BlueFolder 提供了多项功能,帮助 Industrial5 提高效率和责任感,同时保持较高的客户满意度。这些功能包括合同管理、电子邮件集成、轻松搜索、日历集成和基于云的访问。合同管理功能允许 Industrial5 为个人帐户设置计费限额,并在工作超出限额时提醒团队。电子邮件集成功能使工程师能够将消息直接附加到系统中的工作记录中,从而减少误解和错误的可能性。简单的搜索功能使员工能够快速找到工作详细信息,而日历集成功能有助于确定员工时间的优先顺序并集中精力。基于云的访问功能使团队可以随时随地访问系统。
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