公司规模
Mid-size Company
地区
- Europe
国家
- Spain
产品
- DocuWare
技术栈
- Microsoft Outlook
- Word
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
服务
- 系统集成
- 培训
关于客户
Les Corts 心理健康中心 (CHMLC) 成立于 1975 年,是一家公共机构,作为加泰罗尼亚公共卫生网络“CATSalut”的一部分,被授权向公民提供心理健康服务。其服务包括预防工作、心理帮助、社会服务、精神病帮助、治疗、康复和研究。它还与其他社会基金会合作,例如帮助其患者重新融入劳动力市场。它的资金来自与加泰罗尼亚政府卫生部、巴塞罗那市公共行政部门以及其他社会实体和基金会签订的补贴和框架协议。Les Corts 心理健康中心在巴塞罗那拥有六个中心和一所日间医院,并于 2005 年被巴塞罗那市议会授予荣誉勋章。
挑战
CHMLC 的行政部门每月需要处理数千份文件,其中大部分是收据和大量与拨款申请有关的信函。该中心还接收来自分支机构的人事证明和申请表。十名员工负责处理这些大量的文书工作,其中大部分由不同的办事处接收,然后转交给中央管理部门。在实施 DocuWare 之前,收据和内部申请表通常通过快递发送到中央管理部门。到达那里后,根据既定的工作流程,硬拷贝会从一张桌子转移到另一张桌子。每位员工都保留一份最重要的文件的副本,从而导致不必要的重复。这种传统的文档处理方式很难检查流程,并且过去会浪费大量时间来搜索特定文档。
解决方案
CHMLC 与其专业办公设备供应商建立了良好的关系,因此了解到 DocuWare。经过初步分析,专门从事多功能设备和文档管理的 DocuWare 公司提出了解决方案。“我有一些电子文档管理系统的经验,因此对这个主题有所了解”,Xavier Millán 回忆道。“我们的首要任务是优化流程,以确保高效的工作流程,并能够一键检查每个流程阶段。此外,不能丢失任何文件。演示立即让我信服,管理层也是如此。”仅用一天时间就盘点了 CHMLC 的所有文档类型和工作流程。接下来,在短短几天内,授权的 DocuWare 合作伙伴与客户合作制定了需求规范作为项目文档。文档管理系统在一周内实施,包括连接 Nashuatec DSM 622、Nashuatec MPC 2500 Color 和 Toshiba e-studio 2500 的 9s 扫描机。工作站使用 2 MB 同步的 COLT 线路连接到中央文档归档站,并使用容量为 1 TB 的 RAID 5 数据服务器进行存储。最后但并非最不重要的是,用户和管理员接受了适当的培训。
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