Mynd 通过 Revenue.io 提高质量保证和呼叫路由效率
技术
- 网络与连接 - 网关
适用行业
- 设备与机械
- 金融与保险
适用功能
- 质量保证
- 销售与市场营销
用例
- 租赁金融自动化
- 质量预测分析
服务
- 系统集成
- 测试与认证
关于客户
Mynd 是一家汇集技术和当地专业知识的公司，旨在简化寻找、融资、保险、租赁、管理和销售单户租赁房产的流程。他们在全国超过 25 个市场开展业务。
挑战
每个月，Mynd 都会向当前和潜在投资者拨打数千个外线电话，寻求寻找、融资、保险、租赁、管理或出售单户投资房产。为了确保潜在客户找到最好的投资者开发专家，Mynd 需要用高效、敏捷且可扩展的现代解决方案取代其传统电话技术。该公司需要一个能够轻松启动和编辑呼叫路由规则的 IVR 系统，以确保大量呼入呼叫能够到达正确的专家手中。 Mynd 的遗留系统使得路由调整变得困难且乏味。 Mynd 还需要扩大质量保证范围。但如果没有对话智能，就很难知道要听哪些电话，更不用说提供大规模的质量保证了。
解决方案
Mynd 选择 Revenue.io 作为他们的解决方案。他们实施了 RingDNA 来提高生产力，并实施了 Conversation AI 来保证质量。 RingDNA 允许销售代表通过自动化功能每天拨打更多电话，而 Conversation AI 使质量保证团队能够诊断电话并分析行为指标。 Revenue.io 提供了高效且可扩展的 IVR 系统，可以轻松编辑呼叫路由规则并在几分钟内进行调整。
运营影响
数量效益
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