利用物联网优化现场技术人员调度：Bubendorff 案例研究
适用行业
- 设备与机械
适用功能
- 采购
用例
- 库存管理
服务
- 系统集成
关于客户
Bubendorff 是一家在电动卷帘百叶窗设计、制造和销售方面拥有 50 多年经验的公司。公司拥有 650 多名员工，拥有 60 多项有效专利。 Bubendorff 已通过 ISO 9001 和 NF Fermetures 认证，拥有 50 多名技术人员。该公司提供 7 年的零件、人工和旅行保修，并拥有超过 400 万个百叶窗在保修期内。 Bubendorff 将其产品销售给法国、比利时、瑞士、德国和西班牙的建筑专业人士。
挑战
Bubendorff 是一家在过去 50 年里专门生产电动卷帘百叶窗的公司，在优化其在法国的现场技术人员巡视时间安排方面面临着重大挑战。该公司在零件、人工和旅行方面提供独家免费保修，自 1998 年以来一直在开辟服务路线。最初，他们有 9 名技术人员，他们之间划分了区域。然而，到 2000 年代初，每年的标注数量约为 15,000 次。纸质路线和不同工具的时代已不再可持续。 Bubendorff 需要一个全面、可靠且符合人体工程学的解决方案，使其能够充分利用制图技术来优化现场技术人员的预约管理。
解决方案
在进行市场分析后，Bubendorff 选择了 Nomadia 及其旗舰调度优化解决方案 Opti-Time。该工具经过实施和定制，包括标注提前期（如果零件有库存，则为 5 天；如果必须重新制造零件，则为 10 天）等参数，以及技术人员的技能和可用性。当用户检测到电动百叶窗出现故障时，他会联系安装人员，安装人员将请求转发给 Bubendorff 的客户服务部门。数据输入助理会记录该请求，其中包含快门的序列号、客户的详细信息以及故障的性质。标注数据实时地理定位并在 Opti-Time 调度界面中复制。然后，系统会在一夜之间优化所有待处理的预约，使调度助理能够在第二天早上直接联系用户。
运营影响
数量效益
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