QWASI 选择 Bandwidth 的应用平台为其全渠道平台提供语音功能
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- QWASI’s AIM User Interface
- Bandwidth’s App Platform
技术栈
- Cloud-based APIs
- IVR functionality
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 电信
- 零售
适用功能
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
QWASI 是一家成长中的初创公司，它为企业提供基于云的平台 AIM 用户界面，以便企业管理各种通信渠道的客户互动。该平台允许用户通过 Push、SMS、MMS、IVR、社交、消息应用程序和新趋势渠道实时与全球客户互动。它提供 1000 多项功能，每天为全球顶级零售商、酒店、旅游和金融企业处理数百万次全球 API 调用。QWASI 与企业合作，增强现有和遗留数据，为最终客户提供有针对性的情境化移动体验。该平台将所有消费者事件存储在一个地方，并根据个人消费者偏好自动处理最终客户体验该产品或服务的所有信息。
挑战
QWASI 的 AIM 用户界面是一个基于云的平台，可为企业提供所有客户互动的统一视图。但是，该公司正在寻找能够帮助其通过 AIM 平台启用语音和 IVR 功能的合作伙伴。将语音添加到全渠道平台意味着 QWASI 客户的客户将能够接收电话通知并定制 IVR（交互式语音响应）体验以收集来自这些电话的输入。上市速度对于 QWASI 的商业模式和平台而言至关重要，实施语音和 IVR 也不例外。作为一家在软件开发和集成方面拥有深厚专业知识的成长型初创公司，QWASI 需要一个能够承担电信重任的合作伙伴。
解决方案
QWASI 选择 Bandwidth 的应用平台，通过 AIM 平台启用语音和 IVR 功能。Bandwidth 是唯一一家提供基于云的 API 的 CLEC，允许其客户直接与运营商合作。QWASI 团队决定采用 Bandwidth 的直接面向运营商的云 API 平台，因为拥有这种级别的网络访问对于服务和经济而言都很重要。QWASI 和 Bandwidth 在几周内完成了语音呼叫和 IVR 集成。Bandwidth 灵活的 API 调用使 QWASI 能够轻松地将 IVR 功能插入其平台，而开发团队几乎无需付出任何努力。
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