理光澳大利亚通过物联网进行转型
技术
- 网络安全和隐私 - 安全合规
适用行业
- 设备与机械
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 视觉质量检测
服务
- 系统集成
- 测试与认证
关于客户
理光澳大利亚是全球科技公司理光的子公司，理光以其一系列办公设备和服务而闻名，包括打印机、投影仪、文档管理系统和 IT 服务。由于收购和拓展新市场，包括发展非常成功的专业服务和 IT 服务部门，该公司在澳大利亚实现了显着增长。这种增长导致公司规模扩大了一倍。理光澳大利亚总部位于悉尼，并在大陆各省会城市设有分支机构。
挑战
理光澳大利亚是一家全球科技公司，由于收购和新市场扩张而实现了显着增长。然而，这种增长导致了复杂且不同的质量管理体系。该系统是内部开发的，信息存储在不同的地方，导致流程的所有权缺乏明确。该公司还面临着维持其对质量和合规性要求的承诺的挑战，包括 ISO 9001、ISO 14001、ISO 27001 和 CarbonZero 环境标准。为了避免过时或不准确的流程出现问题，理光需要一种新工具，使他们能够规定内容审核日期，并使所有员工（包括现场工作人员）都能访问流程信息。
解决方案
理光澳大利亚选择 Nintex Promapp 作为替代其质量体系的工具。他们从为期一个月的试点项目开始，涉及四个业务领域：业务卓越团队、人力资源、产品战略和 IMACD（理光的资产管理团队）。项目进行两周后，所有团队成员都一致认为 Nintex Promapp 运行良好，无需继续试点。 Nintex Promapp 的一个主要好处是能够在程序中提名专家，消除对所有权的怀疑，并确保用户可以轻松确定在需要更多信息时可以向谁求助。它还允许将信息系统作为程序文档的一部分。一些团队创建了有关为某些客户量身定制的程序的内容，使理光能够集中捕获有关特定客户需求的信息。
运营影响
数量效益
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