RingCentral 为拍卖技术集团提供的全球通信解决方案
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 设备与机械
- 电信
适用功能
- 销售与市场营销
用例
- 机器间付款
- 人员跟踪与监控
服务
- 系统集成
关于客户
Auction Technology Group (ATG) 是一家总部位于伦敦的公司，旗下艺术与古董部门以及工业与商业部门运营着四个在线市场，每年举办 13,000 场拍卖会。该公司成立于 1971 年，已为投标人和拍卖师之间价值 20 亿英镑的安全在线交易提供了便利。 ATG 拥有超过 4350 万竞拍者浏览其网站，列出超过 750 万件商品，每年促成 20 亿英镑的交易。该公司与超过 1,350 家拍卖商合作，每年举办 13,000 场拍卖会，其基础设施可实现安全交易、轻松出价和全面搜索。 ATG 的全球技术业务遍布两大洲，拥有 100 名员工，为公司的电子商务门户和 SaaS 产品提供全天候客户服务。
挑战
Auction Technology Group (ATG) 是一家在两大洲运营的全球技术企业，其通信系统面临着挑战。该公司同时经营定时在线拍卖和现场网络直播拍卖，已将其业务从英国扩展到美国和数字技术产品。超过 4350 万投标人浏览其网站，列出超过 750 万件商品，每年促成 20 亿英镑的交易，ATG 需要一个强大而高效的通信系统。现有的解决方案涉及不同大陆的不同电话提供商以及音频和视频会议的其他提供商。这种分散的方法不仅效率低下，而且成本高昂。运营总监 Marika Clemow 意识到公司需要一个单一的、全球性的、基于云的通信解决方案，该解决方案可以提供更多功能和更优惠的价格。
解决方案
ATG 选择 RingCentral 通信平台作为他们的解决方案。选择 RingCentral 是因为它能够满足 ATG 的所有要求以及其作为该领域领导者的声誉。借助 RingCentral Office®，ATG 现在拥有先进的电话功能，例如用于呼叫路由的自动接待多级 IVR、用于简化管理的基于角色的访问控制等等。该平台还提供与 ATG 帮助台软件 Zendesk 的集成，以及与 Salesforce 和 Office 365 的集成。RingCentral Mobile 应用程序允许移动设备上的员工在离开办公室时访问系统的所有高级功能。 ATG 还实施了 RingCentral Meetings™，用于视频和音频会议以及屏幕共享，以增强团队协作并提高业务效率。
运营影响
数量效益
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