萨瓦尼尼利用 Acty 增强现实技术在远程技术支持方面的创新
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 制造执行系统 (MES)
适用行业
- 设备与机械
- 金属
适用功能
- 维护
- 销售与市场营销
用例
- 添加剂制造
- 增强现实
关于客户
萨瓦尼尼是钣金加工机床设计领域的世界领先者。 50 多年来，该公司一直致力于设计、制造和销售用于钣金加工的柔性机器和系统，包括冲床、镶板机、折弯机、光纤激光切割机、FMS 生产线、自动仓库和软件。萨瓦尼尼集团拥有全球影响力和广泛的覆盖范围，由 23 家专门从事销售和技术支持的运营公司提供保障。这些中心遍布世界各地，并由位于许多国家的服务中心作为补充。
挑战
萨瓦尼尼是钣金加工机床设计领域的全球领导者，在为其全球数千名客户提供高效且经济高效的远程技术支持方面面临着挑战。随着机队不断增长，该公司需要保持贴近客户的核心价值，同时又不对资源造成负面影响。该公司正在寻找一种敏捷的工具，将其技术人员与世界各地的客户和同事联系起来，甚至可以远程及时对故障或故障采取行动。该公司面临的服务挑战包括从被动维护转向主动维护、更有效且更具成本效益地为全球客户提供支持、预防和更好地解决机器故障以及增强客户关系。
解决方案
Salvagnini 将 Acty 的增强现实技术引入其服务和维护业务流程，以提供远程技术支持。该机器制造商认识到 Acty 直观且实用的技术将帮助萨瓦尼尼的专家快速为数千名客户提供经济高效的远程支持。 Acty 解决方案使萨瓦尼尼能够实现主动和预防性维护，提高首次修复率，缩短解决时间，最大限度地提高萨瓦尼尼和客户的生产力，并降低服务和支持成本。
运营影响
数量效益
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