SAMSON AG：为了获得更大的灵活性和更贴近客户
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- DocuWare
- IFS applications
- Job-Router workflow system
技术栈
- Oracle database
- Windows 2003 server
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 分析与建模 - 过程分析
适用行业
- 设备与机械
适用功能
- 销售与市场营销
- 商业运营
用例
- 过程控制与优化
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
SAMSON AG 是一家德国公司，专门从事供暖、空调和通风系统业务，尤其为巴斯夫和德固萨等化工公司提供大型项目。该公司开发、制造和销售用于工业、供暖/空调系统和工艺工程的各种仪器和控制系统的设备和系统。SAMSON AG 拥有 1,500 名国际员工，以其贴近客户和灵活性、专业工程知识和高效生产方法而自豪。这些品质使该公司在制造定制仪器和控制系统方面拥有近 100 年的成功经验。
挑战
SAMSON AG 是一家专门从事仪器仪表和控制系统的德国公司，其纸质文档管理系统面临挑战。仅销售部门每天就生成约 15,000 份文档，所有这些文档都必须打印并归档。中央纸质归档系统保存在几个地下储藏室中，过期文档经常被装箱并存放在其他地方。这导致了大量工作，尤其是在查找文档时。如果某个销售办事处需要有关交易的信息，文档甚至会通过邮件来回发送。无法保证他们收到的文件是最新且完整的。
解决方案
SAMSON AG 在其销售部门实施了 DocuWare 以及新的 ERP 系统 IFS 应用程序。这导致了一些内部组织变革。现在，销售中生成的所有文档都只需打印一次作为客户的原件。同时，它们会立即存储在中央文档池中。这使该公司能够在很短的时间内将其巨大的纸张消耗量减少 75%。该软件很容易集成到 IFS 应用程序 ERP 系统中，员工现在可以直接从会计程序访问中央文档池。区域办事处也是如此，它们通过 VPN 连接链接到网络。ERP 应用程序生成的所有文档都会自动存档。来自客户和供应商的传入文档（例如发票和订单确认书）都会被赋予条形码，扫描后也会传输到文档池。
运营影响
数量效益
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