利用物联网简化 HVAC 服务：Tropic Air 和 BlueFolder 案例研究
技术
- 传感器 - 空气污染传感器
- 传感器 - 环境传感器
适用行业
- 建筑物
- 设备与机械
适用功能
- 采购
- 质量保证
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Tropic Air Heating and Cooling 是一家不断发展的暖通空调服务公司，总部位于大堪萨斯城地区。公司拥有专职技术人员6名，以及管理人员和办公室人员。他们为商业和住宅客户提供服务，为各种设备提供安装和服务，包括制冷和屋顶机组到制冰机。 Tropic Air 因其对请求的快速响应和可靠、优质的服务而建立了良好的声誉。他们的大多数客户已经在 Tropic Air 工作了几年，并且欣赏该公司轻松的合作方式。
挑战
Tropic Air 是大堪萨斯城地区一家不断发展的 HVAC 服务公司，随着客户群的扩大，在管理工单方面面临着挑战。该团队最初依靠文本、电子邮件和笔记本来记录和跟踪工单并更新状态。然而，随着客户数量的增加，这个过程变得难以管理。很难监控已完成的工作、仍需要注意的内容以及每个技术人员正在做什么。监控现场设备的使用情况也是一个挑战。此外，如果技术人员几天不在办公室，工作人员将无法获得开具发票的文书工作，从而使计费过程延迟一个月或更长时间。该公司创始人兼总裁贾斯汀·科格勒 (Justin Koegler) 将当前情况描述为“完全混乱”。 Justin 决定实施现场服务管理 (FSM) 应用程序来简化操作并平滑现金流。然而，他最初尝试的暖通空调软件过于复杂，缺乏人性化设计，加剧了这种情况。
解决方案
在寻找解决方案时，Justin 发现了 BlueFolder，这是一种价格合理且提供按月付款计划的 HVAC 软件解决方案。 BlueFolder 部署简单且快速，Tropic Air 在两天内即可启动并运行。该软件直观且易于使用，无需正式培训。技术人员可以浏览界面并学习如何即时完成任务。借助 BlueFolder，Tropic Air 简化了工作订单管理。提交、跟踪和更新工作订单所花费的时间和精力只是旧纸笔方法的一小部分。经理可以轻松地将客户工作请求输入 BlueFolder，添加详细信息，将其安排给技术人员，更新状态，只需单击几下即可记录技术人员的计费时间。可定制的通知突出显示仍需要完成的工单，管理人员可以通过系统监控现场设备。 BlueFolder 的日历帮助每个人都步入正轨。每当 Tropic Air 需要帮助时，BlueFolder 还会提供快速响应的支持。
运营影响
数量效益
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