使用 Vonage 联络中心工具包增强客户体验
技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 网络与连接 - 5G
适用行业
- 设备与机械
- 电信
适用功能
- 销售与市场营销
用例
- 语音识别
服务
- 系统集成
关于客户
Apptivo 目前被来自全球 193 个国家/地区的超过 250,000 家企业使用。其平台主要支持一系列中小型公司，从独立顾问到价值数十亿美元的企业。
挑战
寻找经济实惠的全面解决方案来帮助提供丰富的客户联络中心体验，无论公司规模如何。连接 IP 和 PSTN 进行语音通信的解决方案。
解决方案
Vonage 联络中心工具包
运营影响
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相关案例.
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Data Gathering Solution for Joy Global
Joy Global's existing business processes required customers to work through an unstable legacy system to collect mass volumes of data. With inadequate processes and tools, field level analytics were not sufficient to properly inform business decisions.
