GlobalLogic

Solavei offers $49 unlimited voice, text, and data mobile service on a nationwide 4G network. Solavei enables members to connect, share and capitalize on the power of social networks through its platform. Solavei launched with a mission to make commerce less expensive and even profitable by empowering individuals to earn income on the products and services they enjoy and use every day. Solavei is the first mobile service that pays people back for adding new members. The company partnered with GlobalLogic to build this groundbreaking idea from concept into a full-fledged working solution. Currently, GlobalLogic owns the engineering arm and partners with Solavei to drive the platform's evolution.

One of the UK's top five banks aimed to become a leader in addressing climate change by integrating climate considerations into its strategy. The bank needed to consolidate over 100 data sources to influence responsible lending and adhere to regulatory reporting. However, their existing tech solution was inadequate due to scale and agility concerns. They required a partner to execute a modern data architecture to meet their ambitious climate goals.

With over 14 million active customers, the UK retail bank faced significant challenges in managing the vast volumes of data generated by its operations. The existing operational tools were inadequate to handle the surge in real-time events and transactions, leading to a lack of business and operational insight. This situation necessitated a solution that could provide real-time insights and automated alerting to optimize availability and performance, thereby enhancing the customer experience across all devices and channels.

With 14 million+ active customers and multiple brands, the risk of fraud activity had greatly increased and recently, due to geo-political tensions, the bank wanted the ability to monitor unusual behaviour and fraudulent activity mainly from Non-UK Countries. In particular, this bank needed to gain insights into payments-related fraudulent activity, including payments going to a single account from multiple users & credit card applications and approvals. By having additional monitoring in place, the bank was confident it would be able to implement a process and associated actions that would protect customers and enterprise information, assets, accounts and transactions through the real-time, near-real-time or batch analysis of activities by users and other defined entities. Ultimately, they wanted a solution that automated the detection of potentially fraudulent activity and flagged that activity for review. The bank knew exactly what it wanted and the importance of getting it done, but they were struggling to put the necessary tools in place.

A leading UK retail bank faced challenges in gaining a comprehensive view of customer experiences across multiple devices. With over 14 million active customers, the bank needed real-time monitoring of events and transactions to support a new Strong Customer Authentication (SCA) stack. The bank was responsible for rolling out a new service to call the SCA stack for authentication, with a tight timeframe for implementation. Existing monitoring tools were inadequate for operational needs, leading to increased mean time to repair (MTTR) during investigations.

Challenged with achieving business continuity for its customers, South East Water needed a contact centre solution that supported agents working remotely to deliver an enhanced customer experience. SEW also required a contact solution devoted to outbound calls – and they needed both as soon as possible. Currently running a predominantly inbound contact centre with a reduced number of contact agents, this additional outbound calling capability was needed to help free up queue times by returning customer calls, conduct critical outbound calls to help customers with financial support challenges and enable the business to focus on core business functions.

In anticipation of an upcoming application launch, Target Professional Services were keen to arm themselves with visibility over their application ecosystem. Familiar with the AWS toolset, GlobalLogic was invited to conduct an AWS Well-Architected Review as a first step to test and safeguard security in their application landscape. Faced with compliance obligations, Target Professional Services were equally interested in understanding the operational resilience of their solution and its ability to scale applications whilst manage costs. Another challenge was consolidating siloed AWS accounts into one centrally managed platform. Target Professional Services were also keen for GlobalLogic, as AWS experts, to educate them and their third-party partners in understanding best practices for operating applications in the cloud.

While the client currently hosts the majority of their workloads on servers within their own data centers, there is a long term strategy to migrate these workloads to public and private cloud. In pursuit of this strategy a program is underway to vacate two data centers. In order to achieve this the client must move approximately 350 workloads hosted on various bare-metal and virtual servers from those data centers to public and private cloud. While this process is challenging in itself, a variety of factors contributed to the complexity, including: Contention with in-flight remediation and consolidation work, workload requirements that do not align with target platform capabilities, workloads that span different teams within the Group and have shared responsibility, systems that are end-of-life or out of support, the ongoing discovery of new opportunities for consolidation, and software currency.

Elsevier faced the challenge of integrating its diverse suite of products, content, and capabilities to create a unified platform that adds substantial value to researchers, funders, and stakeholders. The rise of Open Science, free access, and free tools disrupted the research and scientific community, necessitating a holistic view of Elsevier's offerings. The challenge was to leverage existing resources to create a product that not only supports but anticipates the needs of various research facets.

Costa Coffee faced a challenge in adapting their traditional store formats to meet the needs of urban commuters who require a quick and efficient coffee experience. The existing store formats were not conducive to the fast-paced lifestyle of urban commuters, making it difficult for Costa Coffee to capture this market segment. The company needed to create a new store format that could deliver high-quality coffee quickly while maintaining a human touch, ensuring that the experience did not feel rushed or impersonal. This required a strategic approach to design and implementation, focusing on both operational efficiency and customer perception of speed.

McDonald's, the world's largest restaurant chain, faced the challenge of transforming its customer experience to be more globally connected, locally relevant, and convenient. The company needed to redefine the customer journey and integrate various digital touchpoints to create a consistent and coherent experience. This required a shift from traditional marketing research to a more user-focused design approach, involving rapid iteration and prototyping to better understand and serve customer behaviors.

The client had multiple solutions for asset management and was looking for a partner to consolidate their solutions into a single integrated platform that can support multiple applications and devices, and integration with multiple external systems. Additionally, the client was searching for ways to improve the 'on-the-job' product guidance and assistance experience for their end users. Construction workers often faced challenges accessing comprehensive product assembly and use instructions, leading to tool damage and safety concerns.