Animo 的数字化转型：利用 SwipeGuide 简化咖啡机操作
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 机器人 - 轮式机器人
适用行业
- 设备与机械
- 电信
适用功能
- 维护
用例
- 现场人员安全管理
- 视觉质量检测
服务
- 培训
关于客户
Animo 是一家荷兰咖啡机公司，为消费者和专业客户提供最先进的咖啡机。他们的数字咖啡机技术含量高、功能强大，需要正确的知识才能以最高效率运行。 Animo 的专业客户出于商业目的购买工业级咖啡机，其中包括欧洲各地成千上万的专业人士，他们依靠 Animo 咖啡机为办公室、食堂、活动和贸易展览提供高品质咖啡。他们的底线和声誉与其提供及时服务和高质量产品的能力息息相关。
挑战
Animo 是一家荷兰咖啡机公司，在为其复杂的高科技咖啡机提供有效的操作、维护和故障排除支持方面面临着挑战。他们的专业客户将这些机器用于商业目的，需要一定程度的支持才能有效地操作这些机器。 2016 年之前，Animo 向客户提供纸质和 PDF 用户指南，但效率或用户友好性较差。 Animo 认为这是一个通过数字化这些说明为客户增加价值的机会，从而改善其分发和可用性。我们面临的挑战是彻底改变客户与机器交互的方式，旨在提供优质的咖啡体验和无与伦比的用户体验。
解决方案
Animo 与 SwipeGuide 合作，将其机器的用户指南数字化。 SwipeGuide 平台为 Animo 的客户提供了分步的可视化设置、使用和维护知识。该解决方案旨在以促进任务熟练度和在职学习的形式提供操作知识。它使资深用户能够快速完成任务并排除故障，同时使新用户能够快速上手并在实践中学习。该平台可在移动设备和平板电脑设备上访问，提供即时操作知识。此外，Animo 的经销商技术人员网络还可以获得特殊的技术 SwipeGuide 工作说明，以便在执行维修和维护时获得额外的技术支持。内容在整个 Animo 的全球网络中即时更新，确保始终提供最新的内容。
运营影响
数量效益
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