New York City Ballet (NYCB) was in need of a more efficient disaster recovery (DR) solution for their small IT team. The previous provider they worked with limited their visibility into and control over the DR system. In addition to being highly priced, the solution was difficult to manage for a team with limited resources and did not deliver the recovery times required. The team needed a solution that would allow them to have complete control and insight into their protected systems. They also had a requirement for a colocation device and wanted a self-service DR testing capability.

Rivermark Community Credit Union was facing several challenges. The growth of data was outpacing their current infrastructure, and the cost in time and money to manage backup and disaster recovery (DR) internally was becoming a burden. They needed secure and reliable access to data, and they had to meet strict industry regulations and standards. The lack of geographic diversity among their data centers was also a concern. They were looking for a trusted partner who could help them address these issues.

FolderWave, a private company based near Boston, is one of the earliest cloud-space providers for Higher Education. Businesses that serve the Higher Education enrollment management industry must be able to manage large volumes of personal data and information, prioritizing security – all in an environment where transaction volumes are highly cyclical and date sensitive. Success is further determined by an organization’s ability to deliver solutions that can be tailored to the specific needs of each institution it serves. There is tremendous variability in the process of enrollment management from one school to another. Today, FolderWave helps flagship colleges and universities like Boston College, Carnegie Mellon, Northeastern, Merrimack College, Wittenberg, Tulane, and Worcester Polytechnic Institute centralize millions of documents representing a soup-to-nuts approach to admission applications, financial aid forms, academic transcripts, contracts and grants, and practically any other paperless documentation each school wants to track.

Jonas Fitness, a division of Jonas Software, faced a one-year deadline to migrate its club management applications from legacy platforms to a robust, scalable, and secure alternative. The applications – a legacy system known as i4™, and a next-generation SaaS platform known as Compete®– would require not only highly available production hosting services, but disaster recovery and PCI (Payment Card Industry) compliance support as well. Historically, the organization had struggled to manage and enhance its systems in an agile fashion. Rigid and slowmoving change controls hampered the success of its Compete application. As a software company in a fast-paced industry, Jonas Fitness was eager to obtain superior IT management. Given the tight timetable for migration, the complexity of the endeavor, and the array of skills necessary to manage its platforms, the firm quickly decided it would need to engage a managed services partner.

Gerber Life Insurance has been growing steadily over the years, and with this growth, its technology requirements have also increased. The company's IT environment, which was once primarily on a mainframe, now includes a distributed infrastructure running dozens of critical applications. These applications power interactions and digital transactions with customers and agents. As the company's business applications became mission-critical, Gerber Life recognized the need for a better disaster recovery plan. The company decided to outsource recovery to a third-party service provider to keep pace with the business.

ACME Truck Line’s seven-man tech support team is responsible for 500 employees located throughout the country. Approximately 80% of these employees are located within the company network or are connected to it via VPN, but the remaining 20% are outside the company network. This is a significant segment of the organization. Because the VPN client software issues make up a majority of the issues needing attention, finding an effective remote support solution was critical for the team. While Symantec’s pcAnywhereTM1 could be used to support employees inside of the company firewall, employees outside of the company network had to be supported by phone. This required ACME support reps to relay complex instructions to end-users. Because of the support team’s size and the scope of its responsibilities, on-site visits were often necessary to troubleshoot complex problems and put a strain on its already limited workforce.

CETREL S.A., a Luxembourg-based company specializing in electronic transfers and payment technology, was facing challenges with managing their complex IT environment. They had been using sudo to manage their Unix/Linux assets and trace access from their support teams to applicative or generic users. However, as they continued to add Unix and Linux servers to their operations, they found that sudo was not providing adequate security over their logs as required by PCI DSS mandates. The process of reviewing sudo logs was time-consuming as it required accessing every server individually. Additionally, sudo logs could be altered by the super user, and the time required by system engineers to configure sudo was deemed unacceptable.

In 2010, a North American college approached B Virtual looking to offer their certification exams online in a proctored environment. The college had students taking online courses but writing paper-based exams. When the semester ended, the student needed to travel to a physical location to write a paper-based exam. The college sought a way for the student to take an online test while ensuring the integrity of the exam session. B Virtual knew they needed a trusted and forward-thinking technology partner offering a scalable, fast-growing solution for their live online proctoring program. They required a versatile technology to remotely log into a student’s computer while they were taking their exam. Having this monitoring ability prevented the student from compromising the integrity of the exam and provided a higher level of reliability to the colleges who were administering the exams.

CSC, a global leader in providing technology-enabled business solutions and services, faced several challenges in its help desk operations. The company's clients are geographically dispersed, leading to language and cultural barriers. The company also had to support multiple platforms and comply with various federal security and privacy regulations due to its clients being in highly-regulated industries such as government, healthcare, and banking. Previously, CSC used a combination of applications to access certain client desktops. However, many of these tools did not provide the required encryption needed to connect securely, and they either did not have sufficient logging and reporting capabilities for auditing or created disconnected silos of reporting data.

Fidessa, a provider of trading and investment technology and services, was facing challenges in supporting its global customers. The company's support technicians had to rely on the user's description of the issue and screen shots of the user's computer screen to diagnose and solve issues. This process was often cumbersome and could lead to extended support calls due to the complex nature of Fidessa’s trading platforms. The company was in need of a solution that could introduce efficiency and improve customer experience while ensuring total platform security.

Meander Medical Centre, an award-winning healthcare institution in the Netherlands, moved into a new facility in 2013. The new facility was designed with a state-of-the-art information communications technology (ICT) infrastructure. The hospital's IT team needed to provide secure access to the hospital's IT network for its extensive medical equipment and application suppliers. These suppliers needed access to maintain and support their solutions and track and report on results. The hospital had approximately 80 suppliers who needed access to their network, making it critical to provide access in a way that complies with government regulations concerning healthcare information security. Setting up virtual private network (VPN) connections for each of the suppliers was an unattractive option due to the high skill level required, the maintenance costs, and the inability to audit what was happening during remote sessions.

The customer purchased the PowerBroker privileged account management solution to reduce risk from security breaches, meet compliance regulations, tighten operational practices, and lower the total cost of ownership. The solution was deployed to remove local admin rights from users, elevating privileges only when needed. The PowerBroker solution was also used to address compliance regulations such as Sarbanes-Oxley (SOX).

Standard Bank of South Africa Ltd purchased the Retina vulnerability management solution to reduce the risk of security breaches, shrink the organization’s attack surface, and meet compliance regulations. The bank needed a solution that could provide visibility into exposures across multiple layers of infrastructure, profile previously unknown assets on the network, report risk to IT administrators, management and/or auditors, and identify and prioritize remediation tactics.

Genscape, Inc. purchased the Retina vulnerability management solution to reduce the risk of security breaches, shrink the organization’s attack surface, and meet compliance regulations. The company was facing challenges in gaining visibility into exposures across multiple layers of infrastructure, profiling previously unknown assets on the network, understanding the operational implications of vulnerabilities, reporting risk to IT administrators, management and/or auditors, identifying and prioritizing remediation tactics, and patching or updating assets with greater efficiency.

The Workplace Safety and Insurance Board (WSIB) in Toronto, Canada, was facing a challenge with its IT infrastructure. The IT staff had anonymous privileged access to hundreds of Windows servers. WSIB needed to track and audit this access to protect sensitive data. The question of who in the IT group was doing what and when needed to be resolved to maintain strict control over access to approximately 250 Windows servers across two sites in the IT infrastructure. When the IT staff did find the time to update privileged passwords, they would do so manually – a cumbersome change process that was not guaranteed to encompass every account on the network.

Catalana Occidente, one of Spain’s largest insurance groups, needed a technology solution that would hold all business information, integrate with other business tools (such as SharePoint and Outlook), and make the data available for their insurance agents from anywhere via mobile devices. The company has an extensive external commercial network of agents who visit customers every day. As the CRM is the source for all the relevant business and customer data for the agents working on the go, they needed a tool for accessing this data and at the same time updating the data from their mobile devices. The requirements for the mobile tool included offline functionality, responsiveness and ease-of-use, simple scalability, easy management of business and administrative tasks, and compatibility with major mobile operating systems.

The company needed a system to track all employee safety and at-risk behaviors at retail and wholesale locations. They wanted to analyze Key Performance Indicators (KPIs) for trend analyses and multi-dimensional charting. The goal was to enhance the overall safety culture and drive safety improvements across site programs. They required a centralized system to enable behavior-based safety observations across retail and distribution locations. The system needed to record employee observations at respective site, department or equipment-specific levels, maintain real-time visibility to safety observations across multiple locations, and leverage Mobile technology to record observations.

The company, a U.S.-based multinational conglomerate, was undertaking a high-profile construction project for a Research & Development (R&D) center in China. They needed a dynamic solution to manage safety and compliance throughout the project. The challenge was to establish a culture of safety excellence, gain visibility into site operations, and manage approximately 500,000 working hours of construction from start to finish. The company also needed a system that could adapt to the dynamic nature of construction sites, provide real-time visibility for management to monitor and manage construction safety and compliance across country borders, and be easily implemented by onsite users with minimal experience with company programs and procedures.