Titan Brands, an online retailer of consumer and business goods, experienced rapid growth, expanding from 50 SKUs to over 3000 and processing over 3,000 orders a day. Initially, they used ChannelAdvisor to automate order processing across various ecommerce channels. However, as the business matured and expanded, the need for customization increased, and ChannelAdvisor was unable to meet these requirements. Additionally, ChannelAdvisor's transaction-based charging model became increasingly expensive for Titan Brands, especially during high-volume periods. The company's costs began to skyrocket, and the team felt penalized for their success. In 2016, Titan Brands decided to seek a different solution to meet their growing needs.

Topo Designs, a company specializing in outdoor backpacks, was facing significant challenges with its aging tech stack. Despite experiencing double-digit sales growth, the company was struggling with accurate financial tracking and inventory management. The existing system required manual reconciliation and keying of data from various sources, leading to inaccuracies and inefficiencies. The company also had issues with order and inventory allocation, with two staff members dedicated to managing virtual locations and inventory transfers. The most significant challenge was maintaining accurate inventory levels throughout the returns process. The accounting team's estimates based on a general cost of goods calculation were often off by over 30%, leading to incorrect listings on the Shopify storefront. With an average of 500-3000 orders per day, this lack of visibility was unsustainable, leading to unfulfilled orders and a 60-day book closing period.

Trilogy, a multi-location organization based in Australia and New Zealand, is renowned for its high-performance natural skincare products. The company ships orders globally on a daily basis, which necessitates a robust and efficient order management system. Trilogy's e-commerce side involves intercompany drop shipping, which requires compliance with certain standards for generating purchase orders and invoices. The company faced complex issues due to its international order volume and needed a way to automate and simplify their processes. They were using an FTP Server for packing notifications and shipping confirmations, and a custom workflow to automatically generate an invoice once an item was shipped. However, the process was complex and required a more streamlined solution.

Velosio, a leading provider of ERP, CRM, Cloud productivity, and business intelligence solutions, faced a significant challenge in servicing restaurant equipment distribution companies. The company had developed a unique solution to integrate and automate business processes between AutoQuotes, a dominant Configure, Price, and Quote (CPQ) tool in the industry, and NetSuite. However, the initial design and deployment of this solution, which was based on SQL Server and used NetSuite APIs and temporary SQL tables to store data, proved to be time-consuming and complex. When Velosio tried to redeploy the solution, they found it challenging and more time-consuming than desired. It also required the client to license and run a local server, which was a problem for clients without an IT team or SQL Server licenses and servers. Velosio realized that they needed to rethink the core architecture and technology stack to rapidly deploy and support additional clients.

ZoomInfo, one of the fastest-growing SaaS companies, was facing significant challenges with its financial systems. The company's rapid growth was not being matched by its financial systems, which threatened to become a barrier to its expansion. The core issues were numerous, including manual processes such as inputting sales orders, delays in transaction processing, and inaccuracies due to manual data entry. The company was on the brink of hiring an entire team to handle these processes, which risked exacerbating the issues with inaccurate data entry. The revenue team had to spend a significant amount of time each month fixing data issues, which was a tedious and time-consuming process. Some DIY integrations existed, but they were not effectively implemented. The company needed to find a way to scale their financial systems quickly and automate as much as possible to avoid obstructing their growth.

Chatsworth International School was struggling with a manual, email-based purchase requisition process that was slow, inefficient, and prone to errors. The school administration, divided into primary and secondary sections, had to process purchase requests through a complex hierarchy of approvals. This process involved extensive email communication for raising requests, seeking approvals, and tracking progress. Locating and honoring requests was a significant challenge as all the information was buried in email trails, leading to slow processing and disruption of regular school operations. Additionally, the use of offline Excel sheets for tracking purchase requests posed risks to data security and was susceptible to calculation errors.

Caterpillar, a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives, was seeking to be more proactive with their cost and design decisions. The company was dealing with large, complex, interconnected, and interdependent product and part designs, which required a more proactive strategy for their product cost and design decisions. Caterpillar was also struggling with manual costing, which was time-consuming and less efficient. The company was trying to eliminate the need for cost reduction, which required additional resources and thus increased costs. Furthermore, Caterpillar was negotiating the cost of a part with a supplier for over a year without success.

Stockholm-based SVT, the largest television broadcaster in Sweden, produces approximately 2,000 hours of original programming per year in HD and SD. The challenge was to produce this high-quality programming quickly and cost-effectively. The broadcaster was looking to increase collaboration among media professionals and maximize the value of its media assets. With nearly 30 facilities located throughout Sweden, SVT needed a solution that would enhance collaboration between team members, who needed to share files, projects, and media across the entire network with near instantaneous speed. The broadcaster also wanted to make its systems more efficient and unify the workflow throughout the company.

CampusGuard, a cybersecurity and compliance organization catering to campus-based entities such as higher education, healthcare, and state and local government, faced a significant challenge in 2022. The team at CampusGuard was seeking to update their content to stay competitive and capture the attention of their learners. However, they needed to ensure that their content redesign not only engaged their audience but also met strict accessibility standards. These standards were based on WCAG 2.0 VPAT version 2.4 compliance, which required careful attention to detail and a deep understanding of accessibility requirements.

MindVue, a company dedicated to optimizing performance and improving mental wellness through a learning experience platform, faced a significant challenge. The company needed to scale their assessments and learning solutions to cater to a global audience. This requirement became particularly critical as the COVID-19 pandemic halted in-person presentations. The company was in search of a solution that could measure and build mindset skills, such as grit, resilience, hope, self-control, motivation, adaptability, and other factors predictive of performance and positive life outcomes.

Afloral, a floral decorating company, transitioned to a pure-play e-commerce company in 2007. The company has been growing at a rate of 10% year-over-year for the past decade. To keep up with this growth, Afloral adopted Shopify as their e-commerce platform. However, with over 3,500 SKUs and counting, they faced the challenge of seamlessly connecting and sharing data between the webstore, their third-party logistics provider (3PL), and Afloral’s own warehouses. This integration was crucial to provide full visibility into orders, fulfillment, and products across all platforms. Additionally, Afloral wanted complete control over and visibility into the implementation, enabling them to fix any issues immediately. They also sought the flexibility to build their own ecosystem of applications, integrating third-party applications such as 3PL, accounting, and inventory management into the e-commerce platform.

Chubbies, an ecommerce company specializing in men’s shorts, faced significant challenges as its wholesale arm grew rapidly. The company had to increase its workforce to manage the complex orders and maintain EDI compliance, particularly when dealing with large retailers like Nordstrom. Chubbies initially tried to address its growth by replacing Quickbooks with NetSuite and selected Celigo’s Shopify-NetSuite integration app to automate the order-to-cash processes. However, the company still struggled with EDI compliance and faced difficulties integrating their EDI solution with NetSuite due to mismatched field structures. The EDI solution also did not support automatic updates for transactions in NetSuite, making it virtually impossible to manage from a manual perspective. This resulted in infractions that significantly ate into their profit margins.

Eyebobs, an eyewear company, was facing several challenges as it expanded its operations. The company was processing hundreds of orders daily from retail, Amazon, and its webstore. However, the process was heavily reliant on manual data entry, which was slow and prone to errors. A full-time order administrator was required to download and manually enter Amazon orders into NetSuite ERP. Additionally, the company's custom integration between its ecommerce storefront and NetSuite was unreliable, leading to additional manual processes and expenses. The company also had a risk-free return policy, but the returns management process was entirely manual and dependent on the customer service team. This was not only time-consuming but also hindered the team from proactively helping customers through more sales.

Gabriel Cosmetics, a rapidly growing beauty brand, faced significant challenges in managing its operations due to the lack of integration between its different systems. As the company expanded and adopted new platforms like Acumatica ERP and Shopify for its webstore, it found itself having to manually integrate these systems. This resulted in time-consuming, error-prone, and expensive manual data entry that hindered its ability to fulfill orders promptly. The company had to dedicate three full-time employees to manage the orders, a costly and inefficient solution. As a lean operation with a small operational team, Gabriel Cosmetics could not afford to have dedicated resources focused on manual data entry. Moreover, it lacked the technical resources to build and maintain integrations themselves.

Fly Local, a specialty air travel aggregator, was founded with the aim of simplifying and enhancing travel experiences in Alaska. The co-founders, Tyler Flagg, Spencer Flagg, and Mark Lepczyk, wanted to create a platform that focused on unique airlines and destinations within the region. The challenge was to design a user-friendly interface that would empower travelers to discover and book adventurous travel experiences. They also wanted to drive traffic to their partner air carriers and eliminate empty searches. However, given their small staff and the time-sensitive nature of their data, they needed a solution that was not only sophisticated but also easily manageable by a layperson.

Free Rooms, an online gaming platform, was founded by Corina Perjan during the COVID-19 lockdown. The platform offers virtual single and multi-player escape rooms with an immersive experience. The challenge was to create an interactive and engaging gaming platform that could be accessed remotely, without the need for any downloads or installations. The platform needed to support multiple devices, with an optimal experience on laptops. Additionally, the multiplayer escape rooms required an in-built video chat feature to enhance the gaming experience. However, Corina did not have any programming knowledge, which posed a significant challenge in building a fully functional website.

Gumball, co-founded by Steven Rho and Roger Greene, was created to address the challenges faced by brands in managing and tracking the success of their influencer marketing campaigns. The founders, who do not have programming backgrounds, identified that influencer marketing, when done right, can be a highly effective way for brands to market their products. However, managing these campaigns can be time-consuming and it can be difficult to determine which campaigns are effective and which ones are not. The challenge was to make it easy for brands of all sizes to run and measure the effectiveness of their influencer marketing campaigns, ensuring they get the most value for their investment.

Hidden City Hunts, founded by Adam Lack, was faced with the challenge of creating an interactive scavenger hunt game that could be played on a mobile browser. The goal was to provide users with an engaging and educational experience while exploring new places. The challenge was to develop a system that would allow users to choose a trail, book it, and then play the game on their smartphones. The game needed to be designed in such a way that it would provide cryptic clues for players to solve and discover hidden gems, all while learning interesting facts. The system also needed to have a scoring mechanism that would record each game's points and time, allowing players to rate their achievements.