BitTitan

The healthcare organization was using on-prem Exchange and Symantec Enterprise Vault for email and file archiving. The incompatibility of Enterprise Vault on-prem with Office 365 posed a significant challenge to the cloud migration plan. If the mailboxes were moved without moving Enterprise Vault, users would lose access to essential data. This forced CGNET to revise its initial migration plan. Despite the complexity involved, migrating the archives to Office 365 was a must-have and CGNET needed to find a way to do it.

ProServeIT’s customer, The Canadian Standards Association, was looking to migrate its mail from a hosted source environment that was fully managed. CSA did not have administrative rights on the source environment. This presented a challenge to the migration process, where typically having full control and administration rights are ideal.

A group of companies serviced by ICONS had a large number of mailboxes using both Lotus Notes and Google Apps. In order to optimize their business operations, the group wanted to standardize to one email platform. When they approached Microsoft regarding this issue, the recommendation was to move everything to Office 365, which the group also saw as the best fit. However, the built-in tools offered by Office 365 that ICONS would typically use for such migrations were not able to handle multiple mailbox formats. To best serve their customers, ICONS realized there was now a need to select a mailbox migration solution for this project that could: Seamlessly migrate multiple email platforms to Office 365, Complete the process with zero user downtime, Avoid any manual configuration steps.

Appelsiini found themselves with 3 customers (totaling about 8600 mailboxes) needing to migrate off their existing mail systems with only four weeks before the customers’ servers were scheduled for a hard shutdown. If Appelsiini couldn’t complete the migration by then, the customers would either lose their data or be forced to renew their service agreement for an additional year, doubling their service expenses as they paid for both old and new mail systems for an entire year. Each of the clients were migrating to Microsoft Office 365 for its ability to provide the most current services and software available on an enterprise cloud platform.

Agrei Consulting was tasked with migrating a number of subsidiaries across more than a half dozen mail platforms within six months. The subsidiaries used a wide variety of email systems, including Exchange on-prem, Lotus, Google, hosted Exchange, Zimbra, among others. One subsidiary had all its 40,000 mailboxes on Google. Because Agrei had come to the project when it was already in progress, timelines were condensed, and these Google users needed to migrate within a month. The sheer scale of the project was daunting, and there were concerns about whether tech support staff were up to speed on the new technology and could handle the migration.

ODM Computers faced a challenging task of migrating 3,500 mailboxes from Microsoft Office 365 to on-premises Exchange within a single weekend. The customer had strict requirements and could not afford any downtime as it would adversely affect their business. The migration had to be executed within the customer's security compliance standards, ensuring that the data would never leave the BitTitan servers inside the European region.

Advance2000 had just completed its first Office 365 sale, and needed a fast and reliable method of onboarding the customer as a next step. However, because they would be moving customers from various platforms to Office 365, they faced a dilemma in finding a solution that could perform that task. Completing the project manually via PST Export was Advance2000’s usual method of performing migrations, but was not an option for this project for several reasons, including: Long configuration process, Slow time to completion, Risk of data loss or corruption, End user interruption and productivity loss. Ideally, the company imagined a solution that would automate the process of Office 365 onboarding, but ultimately they weren’t sure such a product was available.

Sovran, a professional IT support and management services provider, was seeking a method to make their end-user migrations to Office 365 more efficient. They were looking for a solution that would offer cost savings, user management, data protection, streamlined processes, and specialized configuration options. Manual migration was quickly ruled out due to its tedious nature and potential for data loss. The built-in tools with Office 365 that Sovran had previously used for onboarding new users and migrating data fell short in key areas, including stability and ease of use. The company needed a robust method for conducting Office 365 onboarding that would not take an excessive amount of time, would automate the entire process, and would not risk losing customer data.

Mural, a company that delivers end-to-end cloud IT onboarding, upselling, and support solutions, was facing challenges with its existing method of handling mailbox migration to Office 365. The company was using Outlook’s built-in PST export functionality, which proved to be cumbersome and inefficient for the scale of migrations they were routinely performing. Mural needed a more sustainable, long-term solution that could quickly migrate data error-free, be easy to configure, have a simple, non-technical user interface, be cost-effective, and address a diverse variety of messaging solutions. The company also needed a solution that could handle complicated scenarios, including destination servers that use multiple email platforms, and hosted exchange providers that do not allow access to other mailboxes.

Apptix, a Hosted Exchange provider, was facing challenges with its existing email migration tools. The tools were not versatile enough to cater to a range of business sizes and lacked features such as calendar and contact support for common mail systems. Apptix needed a solution that could serve all of its partners and their clients, regardless of their size or complexity. One of Apptix’s major telecom partners, MegaPath, was also in need of a better email migration solution. The manual work required for self-migration of email was causing delays in customer implementations and slowing down the order process.

Bang Industries, a bilingual Canadian managed services provider, was looking to grow their business and scale up their capabilities across their core services and sales process. They recognized the need to evolve to stay ahead of the competition, which meant improving the sales process and using automation across the entire business. They were also looking to upgrade their tools over the manual experiences. For instance, a project that was done using standard Microsoft tools was delayed due to slow transfer speed. They began exploring options to get around these problems.

Betach Solutions was tasked with migrating Associated Engineering from a legacy 2007 Exchange environment to Exchange Online with Office 365. The legacy system was costly to operate due to hosting expenses and infrastructure management. The client also lacked the flexibility and the administrative and operational capabilities to manage their own system. The Hybrid Migration model that allows moving batches of users was unavailable due to the client having about 1,000 mailboxes. This meant that Betach needed to use a different methodology to extract and migrate the data.