Azuga

Staybright Electric, a family-owned electrical service and commercial lighting company, maintains a fleet of over 240 vehicles across the country. The company needed to keep track of all its vehicles seamlessly through GPS solutions to ensure productivity and customer satisfaction. However, their original GPS solution was expensive and forced them into long, extended contracts with high termination fees. The company also faced several instances where vehicles were stolen, and were hard to track down. It soon became clear that the old solution no longer met the needs of the fleet. What they needed was not only a better, cost-efficient solution for its growing fleet, but also a partner that would help it stay true to its mission of superior quality and service.

After taking over Dorglass Inc. in 2017, Sammy Reagan, the owner, implemented a safety program and began using Fleetmatics, a fleet management solution, to track safety aspects. However, the software was not user-friendly or easy to install, and the maintenance reminders were not sufficient. The company also had a high number of minor accidents, with 5 to 8 fender benders occurring annually. This led to increased insurance rates and potential for significant loss. Additionally, the company needed a reliable way to track the locations of their vehicles and the duration at each location to ensure accurate labor hours for individual work orders and jobs.

Environmental Pest Control, a company that provides pest control services with organic options, faced significant challenges after a successful merger and business expansion into new geographies. The company, which had seen a 3x growth since the merger, struggled with finding and retaining good technicians to service their customers. Another major challenge was the need for real-time tracking of their team to ensure they were at the right place at the right time, doing what was expected of them. The company was previously using a solution that integrated with their PestPac routing software, but the cost was high and the quality mediocre. Therefore, they needed a cost-effective, high-quality solution that could provide real-time tracking of their fleet and ensure timely completion of work.

Kitsap Garage Door, a company serving Kitsap County in the State of Washington and surrounding areas for over 35 years, was facing challenges with their traditional GPS system. The system required expensive GPS hardware, hard-to-schedule installation, and high recurring monthly costs. Moreover, the system was not accurate when it came to vehicle location, idling times, and actual fuel used. The company was in need of a system that was affordable, easy to install, easy to use, and provided information beyond what a GPS-only system could offer. They wanted to provide accurate ETAs to customers and improve field employee productivity.

Horizon Lighting was previously using hardwired devices for their fleet management. However, these devices often failed to track accurately, leading to unreliable results. The web portal they were using was also complicated and difficult to navigate. Additionally, the cost of the service was high and the contracts were punitive in nature. Horizon Lighting was in need of a more user-friendly solution that offered plug and play hardware and additional features such as engine diagnostics and fuel usage monitoring.

Marlboro Towing was facing several challenges. They were in search of a vehicle-based GPS tracking system to improve visibility in Towbook, their dispatching software. The company was also dealing with increasing issues related to driving behavior, including accidents and speeding tickets. These issues were not only affecting their operational efficiency but also increasing their liability. Furthermore, they had had bad experiences with vendors in the past, which made them cautious about choosing a new solution.

Whirlpool Mexico customer service operations needed to better meet its commitments to customers and ensure that the Home Technician team was performing services on time. The customer needed a solution that would better capture what was happening in the field and technician time spent on each service call.

Joseph T. Berrena Mechanicals, Inc. faced several challenges in managing their fleet. They were using platforms that were cumbersome and difficult to use by various types of users. They needed a fleet safety program that was cost-effective. Additionally, they needed a solution to monitor the maintenance of their fleet. The company was looking for a solution that could provide real-time diagnostics for all vehicles and was easy to use by different groups of people.

Misericordia University, located in Dallas, Pennsylvania, faced a significant challenge in managing its fleet of vehicles. The university's athletics department frequently used these vehicles for out-of-town recruiting, and drivers often found themselves unsure of their exact location during incidents. The university lacked a fleet tracking solution, making it difficult to gather details about incidents involving their vehicles. Additionally, the university needed a way to monitor employee performance, particularly in cases where vehicles remained idle or in the same location for extended periods, which could indicate that an employee was not completing their assigned tasks.

Connors Plumbing & Heating, a team of licensed plumbers and heating and air conditioning experts, services South Central Minnesota, a vast area with 16 towns. The company has over 15 technicians in the field, making it challenging to manage and coordinate their operations. The main challenges included identifying the best technician to send to a job based on the location of the technician, vehicle, and customer, keeping a log of vehicle inspections and maintenance, and knowing where everyone is at any time given the large service area and number of technicians out in the field.

Slayden Constructors, a part of the greater MWH portfolio, faced several challenges with their fleet of over 340 vehicles. The company had previously had a vehicle stolen, leading to a need for improved asset monitoring. They also had safety concerns, with four accidents that were all the drivers’ fault. The introduction of telematics to track their fleet revealed that a significant number of their drivers were repeatedly driving above 100 mph, putting themselves and other road users in danger. Additionally, the company had issues with drivers idling their vehicles, leading to unnecessary fuel consumption and wear and tear on the vehicles.

THINKLimo, a regional leader in providing professional transportation services in Wisconsin, faced several challenges. The company needed to ensure efficient, smooth, and on-time transportation, which was essential to its professional client base. Maintaining a high standard of customer experience was crucial in their high-profile, wide-ranging transportation service. Moreover, they were in search of a fleet tracking solution with exceptional customer service to help them maintain their quality standards.

Chris Parisis, President of CG Appliance Express, noticed that his sales department spent quite a lot of time tracking down drivers by calling them and asking for their current location and ETA to their next customer. This was unproductive phone tag for both sales people and drivers. Chris was also very interested in avoiding down time on his vehicles by planning vehicle maintenance schedules based on accrued mileage and proactively responding to engine alerts. Chris was very familiar with the traditional, installed ‘Black Box’ GPS systems available on the market. However, they didn’t provide the accurate data that he needed to make informed business and vehicle maintenance decisions. As an example, they provided speeding alerts but they didn’t tell him how much above the speed limit the drivers went, for how long they were above the limit, and other critical driver behavior information on hard braking and sudden acceleration. These details were important for Chris to get a solid discount from his insurance provider. In addition, since traditional systems depended entirely on GPS to get speed information and did some fancy math to calculate idling times, Chris couldn’t count on that data for accurately determining idling time. With the EPA stepping up on idling regulations, Chris wanted to make sure he had a very accurate idle time measurement solution.

Ko Olina Transportation, a VIP transportation service provider in Oahu, faced significant challenges due to the high tourist population and limited road infrastructure. Traffic congestion and delays were frequent, causing logistical issues. Additionally, the remote location of Hawaii often resulted in limited and unreliable cell phone connectivity. The company needed to maintain constant communication with its drivers and ensure proactive maintenance and upkeep of its vehicles to provide seamless transportation services to its clients.

Smith & Solomon, a commercial driver education company, was facing several challenges with their previous fleet management products. The technology was outdated and unreliable, leading to frequent device failures and replacements. The company also had to deal with large upfront costs. The company needed a solution that could track interstate mileage for tax purposes, maintain vehicles subject to new driver abuse, and track vehicles across states and business locations. The company experimented with several products, but none met their expectations or budget.

Allwell Rents, a company that delivers to sensitive events such as weddings and graduations, was struggling with their previous fleet management solution, Nextraq. The solution was not delivering as promised and was costly. They had difficulty gaining visibility into their fleet activity, scheduling, and performance. Overbooking of trucks was a common issue, leading to delivery disruptions and poor customer service. Their insurance company required GPS tracking, but they needed a solution that offered more than just that. They needed a solution that could enhance their fleet and efficiencies, and help keep operational costs down.

Diamond Engineering Company, a construction company with over 90 years of experience, was facing several challenges. They had difficulty verifying timecards and the actual time spent on site. This was a significant issue as it affected the accuracy of their payroll and could potentially lead to disputes with employees. Additionally, the company was struggling to develop a conscious, safety-oriented driving culture in a region prone to speeding. This was a serious concern as it could lead to accidents, endangering the lives of their employees and damaging their vehicles. Lastly, they were looking to implement a fleet tracking solution without alienating their employees. They needed a solution that would be accepted by their employees and would not be seen as an invasion of their privacy.

Before turning to Azuga, California UMI had a big issue with driver safety and Distracted Driving. In 2012, they experienced 19 at-fault accidents, 16 of which were fender benders caused by distracted driving. Patty Middleton, Safety Coordinator for California UMI, saw this growing trend and wanted a GPS solution that could not only streamline day-to-day fleet operations and cut fuel costs, but also drastically reduce accident rates and eliminate driver phone-usage on the road. After only finding +$30 GPS solutions with limited capabilities, and no answer for her company’s distracted driving problem, Patty found Azuga’s cost effective OBD-based GPS solution to be the perfect fit for her Light-Duty fleet.

Earthtech Landscape, a fast-growing landscape company in the Bay Area, wanted to improve its operational efficiency and customer service. The company wanted to know the exact location of every rolling asset at all times, along with on-site crew verification. They also wanted to reduce the risk of road breakdowns and the resulting schedule disruptions, eliminate unnecessary crew overtime, monitor driver behavior such as speeding and hard braking to improve safety and reduce fuel-wasting habits, and monitor “proof-of-service” in real time.

Courtice Auto Wreckers Ltd., a moving service company in Oshawa, Canada, faced several challenges. The company needed to identify and meet performance standards to ensure optimal service delivery. They also wanted to maximize fleet truck utilization to increase efficiency and reduce costs. Additionally, the company aimed to reduce unsafe driving behavior in the area’s heavy traffic, which posed risks to drivers and could potentially lead to accidents or damage to vehicles.

JW Flooring, a full-service flooring company, was facing several challenges with their existing fleet tracking software. The high cost of the software meant that only half of their fleet of 50 vehicles was being tracked, making it difficult to verify stops and monitor customer service. The company was also struggling with decreasing unsafe driving behaviors among many aggressive fleet drivers. Furthermore, they were having difficulty using the competing fleet tracking software and getting the support they needed to get a return on investment.

Mayesh Wholesale Florist, a family-owned business operating out of 16 branches in 8 states, was facing several challenges with its fleet of 65 vehicles. The company was struggling with managing the immediate mechanical needs of fleet vehicles as well as maintaining an efficient preventative maintenance routine. Another challenge was reducing unsafe speeding behavior typical of the go-as-fast-as-you-can mentality of drivers in the delivery industry. Lastly, the company needed to deploy an easy-to-use fleet tracking system without the installation of inconvenient, costly hardwiring.

GalaxyOne, a regional service provider for Dish Networks, faced a significant challenge in developing a safe driving culture among its employees. The company, which services 600–700 homes per day, has a fleet of 245 vehicles and an on-the-road crew of over 200 employees. The challenge was to motivate these individuals to engage in safety-mindedness and reduce vehicle accidents. The wide and ever-changing range of destinations each day added to the complexity of the situation.

Fox Systems, Inc., a full-service electrical contracting firm, was facing several challenges. The company was committed to safety but needed a way to reinforce this commitment among its drivers. They also wanted to eliminate unnecessary trips and maximize on-the-clock time for their employees. Additionally, they were looking to reduce aggressive driving behavior in company vehicles. These challenges were affecting the company's productivity and safety record.

APG Electric, a full-service electrical contracting and engineering firm based in Florida, was facing several challenges. The company was struggling with decreasing aggressive driving as Florida's roadways became more congested. They were also in need of a fleet tracking solution that provided real-time driver feedback. Additionally, maintaining control over project billing was proving to be a challenge.

Uber Mexico faces typical challenges like a large and growing customer base in a country with resistant legislation and a violence prone taxi industry. Other problems facing Uber, Mexico include high operational costs, congested cities, complexity of operation with hidden costs and relative lower levels of population with smartphone connectivity. Uber Mexico has unique challenges facing its operation in Mexico market, where driver accountability has started challenging their business model. Uber Mexico has started looking for a GPS tracking solution to increase driver accountability and encourage responsible behaviour without seeming to be over bearing and “Big Brotherish”. They wanted a Fleet GPS tracking solution their drivers would love to engage with, which can facilitate tracking drivers efficiently, reduce liability and decrease costs.

Sietsema Farms was in search of a modern fleet telematics solution that could seamlessly integrate with their existing software and hardware. The farm was also facing challenges in reducing incidents of hard braking and speeding among its fleet drivers. Additionally, they were dealing with issues of time card abuse, which was affecting their operational efficiency and productivity.

Hurley and David, Inc. was already using a GPS Tracking system, but it was proving to be too expensive and inconvenient. Every time a truck was added or removed from the fleet, the GPS system had to be installed or de-installed, which was a costly and time-consuming process. The minimum cost for this process was at least $300, not including lost productivity and customer service time. Furthermore, the existing system relied entirely on GPS for speed information and used complex calculations to determine idling times, which resulted in inaccurate data. With increasing EPA regulations on idling, the company needed accurate idle time data to properly coach their drivers.

PhotoFax was already using a phone-based GPS application to locate investigators and verify proof of services. However, there were several challenges with the phone-based GPS solutions, including: complete reliance on the driver to turn the phone on and launch the GPS application, too easy for the GPS application to be deleted off the phone and finally, phone batteries draining too fast when GPS tracking was on. Even when the ‘stars were aligned,’ the phone GPS application calculated mileage using ‘as the crow flies’ techniques between two GPS points which led to inaccurate mileage readings. John Todaro, in charge of Operations and HR at PhotoFax, was looking for a solution that could provide accurate information for both GPS location and mileage. Mileage needed to be accurate to within 0.5% for handling gas reimbursement on company-driven trucks. He was also looking for a way to easily port the GPS unit to different vehicles as needed. In addition, John wanted to move forward with a BYOD (Bring Your Own Device) policy so that employees could bring their own smartphones to work which would in turn bring down the corporate telecommunication cost significantly ($50,000+ a year).

Northwest Tank was already using a GPS system to deliver better customer service and drive more efficiency in the field. Remy Cano, the President of Northwest Tank was looking for a solution that could provide accurate information directly off the engine computer especially with regard to idling, actual fuel used and driver behavior. His research revealed that traditional black-box systems were not easily able to provide this level of detail without an expensive upgrade that involved taking vehicles out of service and waiting around for installers to show up. Remy expanded his search to look for an affordable solution that could be installed quickly, was easy to move around between vehicles and was comprehensive in functionality.

Satellites Unlimited Inc. (SUI), a family-owned business that sells and installs DISH services across Alabama and six other Southeastern states, faced several challenges. They needed to monitor and record proof of on-time arrival and valid fuel card use. Maintaining a high standard of safety practices on the road was also a priority. Additionally, they were in search of a fleet tracking provider that offered reasonable pricing and adequate customer support.

Quality Transport Services (QTS), an assisted transport company in Arizona, faced several challenges. They needed to maintain detailed tracking records for each transport vehicle, encourage consistent, safe driving behavior around the clock, and differentiate QTS above its competitors. The company's fleet vehicles collectively make 50,000 or more trips, driving over a million miles per year, making these challenges even more significant.

Bug-N-A-Rug Exterminators, a family-run business established in 1996 in Wilmington, NC, was locked into a long-term, expensive contract with Verizon and MyFleet from AT&T. The company was looking to streamline and cut costs as they were dealing with up to 10 invoices per month with separate unit charges and data fees. As the company grew, more vehicles were added on with new contracts, leading to multiple contract end dates. Buying out through the end of an expensive contract wasn’t an option. Bug-N-A-Rug waited until there was a manageable amount of vehicles on the contract before buying it out for a better solution. One key area that needed improvement was the real-time tracking on the vehicles to be able to dispatch the closest or next available technician for immediate service.

All-Lift, a rapidly growing business specializing in the service, repair, and sale of forklifts and forklift parts, was facing several challenges. The company was finding it increasingly difficult to keep track of its service vehicles, leading to inefficiencies such as dispatching vehicles to sites where a technician was already present. This resulted in a loss of time and fuel. Additionally, the company had to rely on handwritten sheets for payroll, leading to inaccuracies in compensating their technicians. All-Lift also lacked an official means of tracking company vehicles outside of working hours, leading to unauthorized use. This culminated in an unfortunate incident where an employee received an impaired driving infraction while driving a company truck.

HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction.

Southern Tire Mart, the number one commercial tire retailer in North America, operates a fleet of nearly 2,000 vehicles across 100+ stores around the US. The company has multiple tiers of drivers, from sales to managers, each with different needs. As the company continued to grow, it faced challenges with its previous telematics provider. The quality of the service started to degrade, tracking accuracy was suffering, and there were major internal changes, including several different customer support contacts over a short period of time. This led Southern Tire Mart to look for a better solution. The company needed a telematics solution that could grow with them, provide accurate tracking, and offer reliable customer support.

Reliable Fire & Security, a family-owned business in Alsip, Illinois, had a GPS vehicle tracking solution in place for many years. However, their contract was coming up for renewal and the old 3G hardwired hardware needed to be upgraded. Dan Hurley, Operations Manager, was tasked with evaluating all of the various options available. His criteria included costs, ease of implementation, with a strong focus on driver safety and lowering liability. Safe driving practices can have a cascading effect on the cost of fuel, tires, maintenance, insurance and maximizing technician’s billable hours while keeping them safe while behind the wheel.

QuadScore, a specialty risk program providing insurance solutions for the American cannabis industry, faced a significant challenge when one of their customers was involved in a fatal auto accident. The company needed video footage to prove their client was not at fault. Additionally, QuadScore was grappling with high auto premiums due to increased claim costs and an unsatisfactory risk profile of clients.

Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians.