LogicMonitor

Triton Management Services, LLC, a company owned by Aladdin Group, provides legal services and bonds across the United States. The company, which employs about 600 people, is relatively small, and its IT department is primarily focused on keeping costs low and staying within budget, while still ensuring the delivery of quality data. However, due to budget constraints, Triton was unable to expand its IT team. This posed a significant challenge as the company needed to establish a unified observability platform to save time and money. The challenge was to find a solution that would allow them to maintain a small team, keep costs low, and still deliver quality data.

Logicalis, a global information and communications technology (ICT) Infrastructure and Service provider (MSP), was facing a significant challenge in their customer onboarding process. The company offers a wide range of services including Cloud, SD Wan, Containers, DB’s and more to their customers around the world. However, the onboarding process was lengthy and complex, often taking up to a month to complete. The process involved level 1 engineers manually deploying and configuring devices, with heavy reliance on Level 2 or 3 engineers for advice on thresholds. This time-consuming process led to many inconsistencies and gaps in monitoring, as well as a delay in time to value, a critical factor in the highly competitive MSP industry.

Louisiana State University (LSU), with its 35,000 students and over 250 buildings, operates a Network Operations Center (NOC) that runs 24/7, 365 days a year. The university experiences a significant network spike every August when students return to campus. The cyclical nature of this demand presents challenges for the NOC team, who are expected to provide 100% connectivity and uptime across a large environment. To improve visibility and provide a more proactive monitoring experience, LSU needed a unified observability platform that could handle their growing hybrid environment, quick anomaly detection, and automation. As LSU moved towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud, the team needed to ensure that their business was functioning properly, getting ahead of any bottlenecks, and delivering top quality service.

Sensirion, a leading manufacturer of high-quality sensors and sensor solutions, was facing the challenge of monitoring information from multiple different sources due to the rapid speed of digitalization. The company had infrastructure across multiple sites and customers around the globe across multiple different time zones, making unifying Sensirion’s monitoring capabilities a complex task. The company was using a static legacy product with no auto-discovery and dependency recognition capabilities. Sensirion needed an enterprise IT platform that could help solve these problems with automation and built-in logic.

GCISD, a technology-forward district in Grapevine, Texas, with around 14,000 students and 1,800 staff, faced the challenge of managing an average of 40,000 devices online at any given time. The district had a 1:1 device policy and a BYOD policy, which led to the need for a secure observability platform that could provide best-in-class network monitoring, support all the technology systems they used every day, and offer robust alerting and forecasting systems to solve problems before they impacted teachers and students. Prior to using LogicMonitor, the district used several tools for monitoring networks and pulling logs, which was time-consuming and inefficient.

Abrigo is a financial technology firm that provides software solutions to financial institutions in the financial crimes and credit and lending space. They offer their customers a robust product set, including hosting critical websites in their data centers. Operating in the financial technology space, Abrigo has seen the need to provide and support software through constant evolution and innovation to meet regulatory demands, especially as they grow to support larger financial institutions. When beginning the search for a unified observability and monitoring platform, Abrigo wanted to eliminate tool sprawl and reduce alert fatigue by finding a single solution that could help them improve uptime and customer experience while monitoring their diverse internal and customer infrastructures through a single pane of glass. Security was a top concern, as well as avoiding vendor lock-in. They needed a platform that would improve key metrics while providing more resilience and automation.

Alfun, a France-based Managed Service Provider (MSP), aimed to expand its customer base by over 50% annually and migrate a higher number of customer workloads to Azure. However, their previous monitoring solution for both on-premises and Azure resources was inefficient, taking up to a week to onboard new customers. The solution also lacked dashboard visualization for key technologies, which was a significant drawback. Alfun had attempted to create dashboards in the past, but the initiative was abandoned due to the high manual effort and complexity involved.

Bachem Holding AG, a Swiss technology company operating in the fields of chemistry, biochemistry, and pharmaceuticals, was facing a significant challenge with alert fatigue. The company, which develops products and services for the pharmaceutical and biotechnology industry and research, was receiving over 2,000 alerts over a 30-day period. This overwhelming number of alerts resulted in one member of the IT team spending 15 hours per week sorting through alerts to determine what was of critical status. The excessive alerts were not only time-consuming but also led to a reactive approach to problem-solving, which was inefficient and counterproductive.

CMA Technology Solutions, a Managed Service Provider (MSP) based in Louisiana, specializes in monitoring and providing end-to-end software and hardware solutions for their clients. However, they faced a significant challenge when they switched their antivirus software to SentinelOne. The new software led to overload issues on their virtual machines (VMs), causing them to go offline unexpectedly. This unexpected downtime not only put CMA's Service Level Agreements (SLAs) with their clients at risk but also increased the potential for security vulnerabilities. The situation was critical as it threatened the company's reputation, client relationships, and overall security infrastructure.

Merkle, a leading data-driven customer experience management (CXM) company, faced a significant challenge with their existing monitoring platform. One of their key teams, based in India, operated with a completely different infrastructure than the rest of the company. This unique infrastructure made it difficult for Merkle to gain visibility into the team's operations without causing significant disruptions to their entire IT environment. This lack of visibility was a major concern for the executive leadership team, who were keen on resolving this issue to improve operational efficiency and maintain a consistent level of service across all teams.

The Data Engineering (DE) team at Ohio Public Employees Retirement System (OPERS) was responsible for scheduling downtime and maintenance for their large-scale server environment. These servers were crucial for handling critical processes and applications for the business organization. The DE team had to ensure that when a server was taken down for maintenance, the remaining servers could handle the workload efficiently. However, the team lacked visibility into utilization trends or graphs depicting peak usage hours on the servers. This lack of information led to assumptions about server load handling, resulting in significant lags across the business and service delays. Additionally, the DE team was often requested by internal customers, such as operations, finance, and executive management, to provide reports explaining why certain servers were taken offline for maintenance.

VectorUSA, a managed service provider based in California, was facing significant challenges with their internal data center located in Rancho Cucamonga. The company was experiencing connectivity issues with their Internet Service Provider (ISP), and their on-premises monitoring solution was not alerting them to these problems. This lack of alerting posed a significant risk, as any system downtime in the middle of the night could result in the loss of valuable data or service for their customers. The company needed a solution that could provide external alerts when an ISP issue occurred, thereby preventing potential data loss and service disruption.

Vulcan, a privately held company founded by Paul Allen and his sister Jody in 1986, was facing a significant challenge with their payroll processing. The HR team responsible for payroll was experiencing issues with the printers used for printing payroll checks. The printers were frequently going down, and without any monitoring system in place, the only way to identify this issue was by physically checking each printer. This method was not only time-consuming but also led to delays in identifying the problem, which in turn caused delays in the printing and delivery of checks. The IT team was tasked with investigating the issue and finding a solution to ensure the smooth operation of the printers.