Aptean
概述
公司介绍
Aptean is one of the world’s leading providers of purpose-built, industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. With both cloud and On-Premise deployment options, Aptean’s products, services and unmatched expertise help businesses of all sizes to be Ready for What’s Next, Now®.
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实例探究.
Case Study
Customer Success Berner Food & Beverage
Berner Food & Beverage was looking for smart ways to transform and grow its business. The company needed technology solutions to manage inventory and costing, and improve plant utilization. Approaching full capacity and with an ambitious 5yr growth plan, the company wanted to improve throughput efficiencies and reduce performance variances.
Case Study
Cardinal Carryor Gains Greater Visibility into Its Availability Tree
Cardinal Carryor had been using a Unix-based software called MTA since 1978. However, the software company dropped support and subsequently went out of business. The legacy software wasn’t good at extracting information, making reporting difficult. The company needed a new software solution that could provide robust analytics and reporting capabilities. The employees liked the ease of use of the current software, but the lack of an audit trail and difficulty in understanding what was happening in the software made it necessary for a change.
Case Study
CUSTOMER SUCCESS - AXA INSURANCE Using Respond Results In $4m Savings to the Business
Before the implementation of the Respond solution, AXA Insurance was struggling to meet internal service levels. The company was also facing difficulties in capturing complaints and feedback from various parts of the organisation. This was a significant challenge as it hindered the company's ability to effectively manage and respond to customer feedback, which is crucial in the insurance industry where customer satisfaction can significantly impact the company's reputation and bottom line.
Case Study
Customer Success - Bay Valley Foods
Bay Valley Foods, a leading provider of shelf-stable foods, was facing spiraling material costs and increasing competition in its private-label food business. The company needed to gain enough efficiency to increase capacity, streamline costs, and avoid unnecessary capital expenditures. The challenge was to find a solution that could help them achieve these goals without incurring additional costs.
Case Study
Customer Success - Bergendahls Food
Bergendahls Food, one of the larger retail trading companies in Sweden, was facing a challenge in their supply chain operation. The company, which operates in the Food, Fashion, and Home Deco sectors, needed a new real-time based supply chain operation to increase efficiency and delivery precision. The existing system was not able to keep up with the rapid growth of the company, which has 4,000 employees in six countries and generates a revenue of 1 billion Euro. The challenge was to find a solution that could modernize and automate their central warehouse, improving their overall supply chain operation.
Case Study
The Original Cakerie becomes BRC Global Standard and GFSI Certified with Just Food ERP
The Original Cakerie's biggest challenge was the absence of a single, integrated system, which created data silos and a lack of overall data visibility across departments. TOC initially used many internally built applications to run its business (including Great Plains for financials), but these home grown systems were not able to sustain the company's rapid growth.
Case Study
STRYKER OSTEOSYNTHESIS: Achieving Operational and Supply Chain Excellence
Stryker Osteosynthesis, a provider of reconstructive, trauma and spinal products in the medical technology industry, was facing challenges in managing its supply chain. The company was struggling with high expectations from customers requiring 24/7 service levels on practically all product offerings, volatility in demand, aligning supply to demand in an ever-changing supply chain, and ensuring suppliers have timely visibility of requirements. The company was also facing issues with inventory quality and delays in product availability. Without strong supply chain visibility, Stryker was unable to optimize its operational effectiveness and efficiencies. The company was experiencing the bullwhip effect, which stems from incorrect forecasts and created additional supply chain challenges. Stryker’s operational efficiency suffered from inconsistent inbound/outbound performance and manufacturing loads, hindering the company’s ability to operate a stable, uniform-capacity load required for optimized process efficiencies.
Case Study
Aurora Organic Dairy Saved $200K with Aptean Factory MES in Less than a Year After Implementation
Aurora Organic Dairy, a supplier and packager of private-label store-brand organic dairy products, was facing significant operational inefficiencies. They were not effectively analyzing their downtime data, which led to missed opportunities for improvement and cost savings. One of the major issues was the resin loss team losing about $25,000 a month. The company lacked the necessary software and processes to properly track this loss, leading to a significant financial drain.
Case Study
Understanding Customer Experiences and Increasing Satisfaction
AXA Insurance, one of the largest insurers in the UK, was facing challenges in managing customer feedback. The company was receiving approximately 1,200 complaints per month across various business units. They needed a reliable system to manage this feedback and use the data for the operational benefit of the company. The company wanted to adhere to its internal service level targets, which included a turnaround time for acknowledgment of complaints within 24 hours. They also wanted to track the resolution of complaints at the 20 or 40-day point to see how many have been resolved within the target period.
Case Study
Berner Foods Leverages Factory MES to Increase OEE by 68%
Berner Foods, a leading supplier of quality food products, was facing several challenges. The company lacked complete information from the shop floor, which prevented them from identifying and addressing root causes of inefficiencies. They were also struggling with capacity constraints, as they were unable to determine the root causes of production inefficiency and capacity constraints. This lack of visibility was restricting their capacity and business growth. Additionally, production personnel were spending hundreds of man-hours every week filling out dozens of forms. Supervisors alone were spending between two and four hours every day on paperwork.
Case Study
Children’s University Hospital Temple Street Case Study
Children’s University Hospital Temple Street, an acute Paediatric Hospital, was facing challenges with promoting quality and managing risk. The hospital aimed to empower all staff to assume responsibility for effective risk management by reporting adverse incidents and complaints to improve the quality of patient care. However, the significant challenges associated with effectively managing risk and promoting quality and safety within a hospital environment prompted Temple Street to extend its Aptean Respond system, making it accessible at ward and departmental level by rolling it out across the hospital.
Case Study
State Bank of India, UK - CRM Implementation
State Bank of India (SBI) UK, a branch of the largest commercial bank in India, was facing challenges in managing their customer communications due to their rising customer base across ten branches in the UK. The bank needed a system that could streamline their services, consolidate customer information, and offer a rapid and effective service to increase customer retention rates. The system also needed to be flexible to fit the unique needs of SBI UK and offer a high degree of control. The bank wanted to implement the CRM solution in a short time frame and required ongoing support and guidance throughout the implementation process.
Case Study
Berner Food & Beverage Manages the Enterprise to Maximize the Return
Berner Food & Beverage, a leading private-label manufacturer of premium, processed cheese sauces, spreads and toppings, faced several challenges. As a food manufacturer, Berner needed to meet evolving regulatory and customer requirements for food safety and quality. Increased scrutiny from the Food and Drug Administration (FDA), United States Department of Agriculture (USDA) and other government agencies necessitated a proven system to ensure compliance with numerous different regulations, such as the Bioterrorism Act of 2002. In addition, the company needed a broad-reaching technology infrastructure with the flexibility to help the company enter new markets, such as consumer packaged goods, all while supporting Berner’s lean manufacturing practices. As a private-label manufacturer, Berner constantly battles tight margins, necessitating maximum efficiency, visibility and productivity in its manufacturing operations.
Case Study
RSA Group: The Complaints Handling Integration Project (CHIP)
In 2012, the Financial Services Authority (FSA) in the UK announced that it would hand over its powers to a new regulatory body in the Financial Sector - the Financial Conduct Authority (FCA). With stricter regulations surrounding complaints management on the way, RSA used the opportunity to overhaul their Customer Relations function. The goal was to make RSA the market leader within complaints handling by restructuring the teams involved, changing the accepted norms and giving their staff the right software to get the job done. RSA implemented what was known as The Complaints Handling Integration Project (CHIP), a full scale review of RSA’s complaints handling at a root and branch level. This consisted of three separate parts: People, Processes and Technology. While reviewing people and processes, RSA re-designed how they handled complaints to comply with the new regulations, and also to comply with their own internal best practice system.
Case Study
Equipment Depot Consolidates Five Operating Companies on One ERP
Equipment Depot, a trusted brand in material handling equipment since 1951, consists of five different independent operating companies located throughout North America. Each operating company has a different product mix and its own unique approach to its market. Its parent company, Pon Holdings of North America, had merged the operations of the five different business units under the Equipment Depot brand and started to work towards standardization of the business tools and processes used at each of them. Central to that effort was their plan to adopt a new ERP platform. They needed a software system that could handle the complexity of their operations. Replacing the software that runs an entire business is not an insignificant challenge. This is made more difficult when a company is replacing multiple vendor offerings and homegrown tools in one shot. Equipment Depot wanted to make sure whatever system they adopted was going to be future-proofed and based on a trusted brand in software.
Case Study
Customer Success - AAA Western & Central New York
AAA WCNY's transactional systems and manual processes did not capture member information or feedback effectively, which led to data inconsistencies and inadequate visibility into member needs. The organization was struggling to provide consistent and efficient member service due to these limitations. The lack of a comprehensive system to manage member relationships was hindering their ability to effectively serve their members and convert interactions into transactions.
Case Study
Customer Success - Ahlsell
Ahlsell, a leading wholesaler in the Nordic region, was seeking to implement a new CRM system. The company's primary focus is on electrical, plumbing, and HVAC supplies, tools, and equipment. The challenge was to find a system that would help its sales agents and sales managers achieve better alignment with senior management objectives. The company needed a solution that was flexible, easy to integrate with other supporting systems, and user-friendly.
Case Study
Faurecia finds controlling the business less exhausting with the help of Made2Manage
Faurecia's Columbus, Indiana operation, which specializes in the design and prototyping of automotive and heavy equipment exhaust systems, was facing several challenges. They were relying on an outdated DOS-based system and a lot of spreadsheets for managing production and inventory. The lack of a modern system made it difficult for them to control their inventory and accurately predict when a job would be ready to ship. The prototyping shop was always under pressure to deliver quickly, and every job was different. This made it challenging to handle the jobs and the paperwork. Furthermore, new orders were likely to disrupt any production schedule they already had in place.
Case Study
The Expansion from Customer Service Into Financial Crime Prevention
St. James’s Place Wealth Management, a FTSE 100 company, was struggling with managing their financial crime prevention cases. They were using a combination of Excel spreadsheets and email to manage their case workload. The case data was spread across multiple spreadsheets, making it difficult to find critical information. The manual process of logging and tracking cases was inefficient and prone to errors. The team had limited ability to control access to sensitive information, which was not ideal for storing the sensitive information found in financial crime cases. The team needed to pull Management Information (MI) and reports based on the data in their spreadsheets, which was time-consuming, subject to human error, and resulted in inconsistencies.
Case Study
Reading Bakery Systems: Snacking on Added Revenue
Reading Bakery Systems, a company that designs and builds processing lines for snack products, was facing several challenges. The company was relying on home-grown programs that were unable to provide the information and control needed for effective operation and growth. The company's old business system lacked the necessary functionalities to run the business, leading to the development of their own procedures and programs to address these deficiencies. The new system needed to include scheduling functionality capable of tracking complex production jobs, as well as multi-job projects, keeping all activities coordinated and properly scheduled. Costing and financial management also needed to recognize both individual jobs and entire projects for proper control and accounting. Given the need to engineer, build and test lines, planning and scheduling were also critically important requirements. Reading needed a fully indented bill of material (BOM) as part of an integrated CAD and ERP system. Moreover, when scheduling and releasing jobs and sub-jobs to production, Reading wanted to flatten the BOMs. This challenging combination of requirements would all need to be a part of the system Reading ultimately chose.
Case Study
Improve Business Performance with EquipSoft
Yale/Chase had some very specific challenges to solve with a new ERP solution. The primary need was to make sure that they could manage parts, sales, services and rentals in one system. On the rental side of their business, they needed a better view on their equipment availability tree so that they could better optimize booking schedules. On the services side, they wanted to make sure they could engage their technicians and get back accurate data and reports. They also needed to decrease the manual effort associated with stocking parts for consignment and service vans. From an operations perspective, they wanted to do a better job of optimizing preventative maintenance. Finally, they wanted to roll up their KPI’s so that the finance and leadership team had better insight into the performance of the whole business.
Case Study
ASK Chemicals' Digital Transformation: Cloud-Based ERP at the Core
ASK Chemicals, a leading global supplier of phenolic resins, faced significant challenges due to its outdated and fragmented data management system. The company, with over 2,000 employees worldwide and 18 production facilities, was struggling to merge data from different facilities located in various countries. Each facility had a mix of on-premise installations and best-of-breed software, which made it difficult to create a unified global operational base. The leadership team identified several issues, including poor performance, lack of scalability leading to higher costs, suboptimal cybersecurity, delayed response times, and other platform limitations that hindered innovation efforts. The company needed a solution that would not only address these challenges but also lay the foundation for a new digital business model.
Case Study
Ahlsell and Aptean make it easy to do business
Ahlsell, a leading trading company in plumbing, heating, and electrical supplies, faced several challenges as it sought to expand its business. The company's aggressive growth strategy involved acquiring local businesses in strategic geographies and product segments. Each acquisition brought new business practices and established IT solutions, making it difficult to achieve synergies. Ahlsell also struggled with creating uniform business processes across different countries and customer types. The company lacked integration between sales, order processing, purchasing, logistics, invoicing, and distribution. Additionally, Ahlsell had to manage an extremely broad product assortment, which was becoming increasingly complex as the company expanded. The company needed a solution that could support its growth, streamline its operations, and provide transparency across its sales and supply chain.
Case Study
Customer Success Lakeside Foods
Lakeside Foods, a privately held private label food processor, was facing challenges in maintaining its industry-leading status due to escalating raw material costs and increased competitive pressures. The company identified high mechanical downtime levels and manual quality assurance processes as barriers to improved performance. Furthermore, Lakeside lacked actionable intelligence, which prevented plant personnel from identifying line problems in real time and taking appropriate action. This situation was detrimental to the company's efficiency and productivity, and it was clear that a solution was needed to overcome these challenges.
Case Study
Customer Success - Litehouse Foods
Litehouse Foods, the second largest manufacturer of refrigerated salad dressings, marinades, and dips in North America, was facing a significant challenge. The company was experiencing growth but was struggling to accommodate this expansion without incurring the prohibitive costs of infrastructure investments. They needed a solution that would allow them to scale their operations efficiently and cost-effectively.
Case Study
Customer Success Nanso
Nanso, one of Finland's leading fashion companies, was facing challenges in meeting new delivery requirements from leading fashion retailers. The company was dealing with many manual routines that resulted in low productivity and quality issues. Additionally, Nanso was operating several different ERP systems, which further complicated their operations. The need for a more efficient and streamlined system was evident to improve their supply chain operations.
Case Study
Haynes Wire Company Found ERP System to Increase Control, Visibility & Profitability
Haynes Wire Company was struggling with an outdated and inadequate incumbent system that was increasingly unable to manage and provide access to the information needed to effectively operate its growing and expanding business. The company had a lack of information on per-order costs, which was a serious concern in such a competitive field. The order setup was cumbersome and had to be redone for each new order. The legacy system’s minimal reporting and tracking capabilities and lack of routing history left the company with little in the way of information tools to run the business.
Case Study
Universal Forest Products, Inc. Case Study
Universal Forest Products operates 130 facilities worldwide, with each location acting as an independent operation. Initially only one plant had a CMMS/EAM system, a few locations had paper work order systems, but most had no system in place at all. Maintenance staff at the sites varied as well, ranging from one or two individuals to a team of 15 to 20. The lack of a formalized preventive maintenance system was having an impact on productivity in the plants. Unexpected breakdowns were causing costly repairs and overtime expenses. There was no precise method available to management to identify maintenance expenditures. With more sophisticated equipment being introduced in the plants, it became vital that the equipment be maintained to the manufacturers’ recommendations in order to preserve warranties and realize the expected increases in productivity.
Case Study
Integrated ERP Solution Improves Northland’s Processes & Bottom Line
Northland Fishing Tackle, a leading producer of premium quality fishing gear, was facing challenges with its distribution system. The company's supply chain was not fully integrated and the information they needed to make decisions was not readily available. They realized that in order to maintain their growth they needed an integrated back-end supply chain management system that was as great as their front-end products. They were looking for a system that had proven the ability to provide a fast ROI for their customers so that Northland could quickly see the benefits of upgrading their supply chain software. More specifically, they wanted better tracking of both their sales and expenses in order to better understand how the company was performing. They sought to be able to track both sales and expenses by customer, product, and salesperson. On the inventory side they wanted a better way to manage and track their SKUs and inventory costs to get a better gauge of their true costs and total inventory counts.
Case Study
Improving Performance with Real-Time Visibility and Quality
Litehouse Foods, a leading manufacturer of refrigerated salad dressings, cheeses, dips, sauces, cider, and freeze dried herbs, was operating under a paper-based system across their four production facilities. They were monitoring and recording metrics like downtime manually. Their existing system of record made the creation of reports difficult and offered little real-time visibility, causing them to overlook a substantial amount of downtime. At the time, Lithouse had over 400 downtime codes per line and an impression that they were operating at a much higher utilization and OEE than they actually were. It was this manual process that drove them to seek out a solution that would eliminate the need for paper, while simultaneously providing opportunities to optimize performance and eliminate errors.
Case Study
Bongards Creameries' Digital Transformation with Aptean ERP and Smart Hub
Bongards Creameries, a leading provider of cheeses and powdered whey, was looking to improve its operations and increase efficiency. Despite being a well-established business with over a century of experience, the company was not content with the status quo. It sought to leverage technology to streamline processes and boost profitability. The company had already begun its digital transformation journey 25 years ago with the implementation of Aptean’s process manufacturing enterprise resource planning (ERP) system. However, it was looking for further improvements and enhancements to its operations. The challenge was to find a solution that could provide a unified database, prevent duplication of data, automate data collection, and provide better visibility of financial data. Additionally, the company wanted to automate warehouse processes for better inventory control and efficiency.
Case Study
Dun Yong Food Services' Growth Enabled by Aptean's ERP System
Dun Yong Food Services, a catering and wholesale supplier specializing in Asian foods, was faced with the challenge of an outdated ERP solution that no longer met the requirements of their growing business. The existing system offered limited opportunities for improvement and was not able to fully support the company's future plans. Recognizing the importance of change management in implementing a new system, Dun Yong began the search for a modern, scalable ERP platform about a year and a half ago. The company involved key users from their teams from the beginning and created a list of minimum requirements that a potential software partner had to meet. However, the project had to be put on hold due to the uncertainties brought about by the COVID-19 pandemic.
Case Study
Automating Route Planning: A Case Study of Colorado Boxed Beef Company
Colorado Boxed Beef Company (CBBC), a major distributor of refrigerated and frozen food products, was facing challenges in managing its delivery operations. The company was dealing with over 6,000 deliveries per week, using approximately 180 tractors and 220 drivers. The primary challenge was handling one-off requests from the sales department or customers for uniquely timed deliveries for the following day. These requests often required changes to the existing route plan to meet a very small time window. The company was also dealing with the evolving customer demands in the food industry, where customers expected products to be delivered in the shortest time after ordering, with better rates. They also demanded more frequent, proactive communication about delivery times. The company was struggling to meet these demands with its manual approach to delivery operations.
Case Study
Aptean Routing & Scheduling Software Helps Tesco Cut Carbon Emissions
Tesco, a leading international retailer, was facing a significant challenge in its quest for sustainable growth. The company was dealing with the pressure of processing over 4,000 daily deliveries to more than 700 stores throughout the UK and Ireland, using a fleet of 1,400 trucks from 26 distribution centers. This delivery fleet accounted for nearly a sixth of Tesco's total carbon footprint. The company had set an ambitious sustainability target to reduce the CO2 created per case of goods delivered by 50% over the next five years. However, the increasing CO2 targets driven by corporate strategy and the growing number of deliveries were creating mounting pressures.
Case Study
Customer Success - Kramp Group
Kramp Group, a distributor of spare parts for agriculture businesses across Europe, was facing challenges in improving customer service. The company was looking for a solution that could free up their staff's time to provide technical support and advice to customers. The existing system was not efficient enough to handle the distribution of 600,000 parts across Europe, which was affecting the company's customer service quality.
Case Study
MACNY Organizes and Streamlines Its Processes to Create More Time for Member Services
The Manufacturers Association of Central New York (MACNY) had been using the same association management system for 10 years, but it didn't provide the modern features and functionality they needed. The system was also missing key member relationship and new member development functionality, including web capabilities to process online dues, events transactions, and sell MACNY professional services.
Case Study
Aptean Helps NorgesGruppen Grow Market-Leading Retail Business
NorgesGruppen, a privately held grocery retailer, aimed to expand its business into a position as market leader in wholesale and retail in Norway. The company faced several challenges including high costs for growing business volumes, limitations in capacity and quality that drove the need to redesign the supply chain, inadequate systems for future state, and new product categories adding new requirements. The company was formed by acquiring several regional retail and wholesale companies. The new group structure includes common corporate-level functions for purchasing and logistics, but also continued operation of regional companies with full profit-and-loss responsibility for sales and operations. With this followed internal sales and purchasing transactions that needed to be automated as far as possible. At the same time, NorgesGruppen wanted to create a single face to all customers and stores with access to the same services and assortment.
Case Study
Customer Success Windsor Foods
Windsor Foods, a leading provider of frozen pasta products, was under great pressure from escalating commodity costs, particularly corn and wheat. In response, the company embarked on a number of cost-cutting efforts, including giveaway reduction programs, best-practice initiatives, and capital cost-saving efforts. However, these measures were not enough to offset the rising costs, and the company needed a more effective solution.
Case Study
Customer Success VMware
The world's fifth largest software Infrastructure company is serious about customer service and relies on Knova knowledge management to help keep customers happy. Their innovative use of social media enhances support by adding proactive and interactive customer contact opportunities. Providing an excellent customer experience is considered a minimum requirement for successful operations. The company wanted to harness available resources and technologies to raise the service to a whole new level.
Case Study
Audatex, A Solera Company: Supporting best practices and change management initiatives with Knova knowledge management software and services
Audatex, a global leader in database development and implementation of software and services for the automobile and insurance claims processing industry, was facing challenges with their existing knowledge management (KM) systems and structure. Their homegrown systems were not upgradable, were beginning to show their age and lacked reporting. The existing solution did not support Knowledge-Centered Support (KCS) principles and was, in fact, simply a repository – not a true KM system. There was no knowledge manager, no KM infrastructure, no consistent content structure or review process, and company information and knowledge were not under centralized management. These issues were hampering their efforts to provide superior customer service.
Case Study
Leading Producer of Pharmaceutical and Nutritional Products Improves Operations With Ross ERP
Mission Pharmacal, a leading producer of pharmaceutical and nutritional products, was facing increasing competitive pressure in the pharmaceutical industry. The company was struggling to ensure accurate fulfillment and on-time shipments due to a lack of collaboration with its suppliers and customers. Additionally, the company had limited visibility between manufacturing processes, which made it difficult to manage materials throughout production. Costing was also a critical issue for the company as it sold its products into the consumer packaged goods market. Furthermore, the company needed to improve its lot-trace capabilities for its products in the event of a recall or audit by the Food and Drug Administration (FDA).
Case Study
Aptean Intuitive ERP Resolves Scheduling Issues & Increases Bottom Line for Tubing Fabricator
American Tubing, Inc. (ATI) was facing a significant challenge with scheduling. Their customers were demanding shorter lead times and ATI’s existing ERP system was not capable of providing the necessary information to respond quickly. As a result, ATI was losing business. Additionally, ATI was transitioning their equipment from manual operation to automation, and they required a system that could schedule efficiently and had machine loading capability. It was crucial for ATI to view their shop floor load at any point in time, allowing them to identify potential problems and create corrective solutions on the production line before slowdowns occurred.
Case Study
Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube
Plymouth Tube Co. identified the manual nature of its product pricing process as a serious weakness during one of its annual off-site managerial meetings. Each customer service representative (CSR) prepared quotes based on price sheets, knowledge of the markets, the customers and other often undocumented “tribal knowledge.” The process itself was cumbersome, which led to frustrations for both Plymouth and its customers, especially when a back-up CSR was covering for one who was out of the office.
Case Study
Cimnet’s Paradigm® ERP Helps Fuba Printed Circuits Grow its Business, Maintain Competitiveness
Fuba Printed Circuits Tunisie SA (Fuba) is one of the largest and most technologically advanced producers of double-sided, plated, through-hole and multi-layer printed circuit boards (PCBs). As a fast-growing manufacturer of PCBs, Fuba found it increasingly difficult to keep up with a growing flow of orders and production using only spreadsheets and manual processes. They needed an integrated system to bring business information together. The company was also looking for a system that could link production with engineering and support the implementation of best practices.
Case Study
Dreco Incorporated: More Responsive Customer Service
Dreco Incorporated, a manufacturer of injection molded plastic parts, was struggling with an outdated ERP system that was not designed to account for sales orders in real time or effectively manage data on prospective sales. The system required constant updates and was not user-friendly. Dreco needed a software solution that could handle the unique requirements of a plastics processor, including accounting for parts weighing as little as a few grams. The company also wanted a system that could seamlessly integrate all its business operations.
Case Study
A Healthy Dose of Made2Manage Revitalizes Vita Health
Vita Health Products, a leading manufacturer of natural health products and OTC medications in Canada, was struggling with its aging AS/400 system that could not meet the company's growing business demands. The company was having difficulty maintaining inventory control, keeping product on the customer's shelf, and managing cost inputs. Without forecasting capabilities, Vita Health was forced to carry more product inventory, thus increasing carrying costs and the potential for waste. The company was also suffering serious customer service problems and losing a substantial amount of business. The lack of a real MRP environment meant that forecast demands and work orders were determined and managed primarily through an extensive manual analysis via spreadsheet. This was time-consuming and costly, and it was clear that the company needed to make a change from 'business as usual'.
Case Study
Aptean Intuitive ERP Enables Contract Manufacturer to Stay Competitive
San Antonio Lighthouse for the Blind (SALB), a not-for-profit company providing employment to individuals who are blind, faced a significant challenge when sudden changes in market conditions threatened the loss of as much as 60 percent of their business. This forced them to move quickly to find new distribution channels to reach their customer base. Additionally, to stay competitive, they had an urgent need to reduce order-to-shipping time for their core products. In light of the changing competitive environment, time was of the essence. SALB knew the implementation of an ERP system would help them turn around products and services to customers at the speed they required and keep SALB in the ballgame.
Case Study
British Airways Holidays: Streamlining Processes and Improving Access
British Airways Holidays (BAH) was facing challenges in managing customer feedback and complaints due to the limitations of their existing system. The company was unable to generate reports to identify trends or track suppliers’ performance. The previous system could not support feedback capture and handling on the scale required by BAH. The company needed a solution that could streamline processes, improve access to management information, and handle the increased volume of feedback in a consistent manner.
Case Study
CoreFX Ingredients' Digital Transformation with Aptean's Cloud-Based Software
CoreFX Ingredients, a manufacturer of dry lipid-based nutritional oils, was seeking to modernize its operations to keep up with its innovative and specialized production methods. The company, which serves the health, wellness, sports nutrition, and pet nutrition markets, was using outdated spreadsheet-based service plans for its maintenance professionals. This approach was not only inefficient but also failed to provide a comprehensive view of the total cost of equipment ownership. Furthermore, CoreFX needed a unified platform that could act as a single source of truth across all stages of manufacturing. The challenge was to find a solution that could streamline their operations, improve visibility of critical information, and enhance decision-making processes.
Case Study
Le Duc Fine Food's Modernization Journey with Aptean Food & Beverage ERP
Le Duc Fine Food, a family-owned Dutch business specializing in vegetarian snacks, was looking to modernize its operations to keep up with the growing demand and competition in the vegetarian market. The company identified the need for a modern ERP platform to streamline its operations and improve efficiency. However, a few years ago, the organization lacked the internal capacity to undertake such a large implementation project. The challenge was to find a suitable partner with the right software system that could cater to their specific needs in the food and beverage industry.
Case Study
Wiley Companies' Successful Migration to Cloud-Based ERP for Enhanced Scalability and Business Growth
Wiley Companies, a leading manufacturer in the fine chemicals space, was seeking ways to improve its technological solutions to facilitate future expansion and business growth. The company was particularly interested in harnessing the benefits of cloud technology, including greater agility and scalability. The Director of IT, Thomas Dean Watson, identified the need to convert the company's Aptean ERP system to a Software as a Service (SaaS) model. This transition was not without its challenges, as it coincided with the company's rebranding and name change, requiring an accelerated project timeline. Additionally, the company saw this as an opportunity to clean up its ERP database, a major undertaking in itself. The situation was further complicated when the COVID-19 pandemic struck, necessitating new ways of working.
Case Study
Streamlining Home Delivery Operations: A Case Study on Dreams
Dreams, the UK’s leading specialist bed retailer, faced a significant challenge in managing its home delivery operations. The company sells over 10,000 mattresses, bases, and headboards per week through its network of over 200 sites and online, manufacturing around 8,000 mattresses a week at its UK-based factory. These products are then distributed to customers nationwide via nine dedicated distribution centers and a fleet of over 100 Dreams delivery vans. The challenge was to enhance operational efficiencies and provide a more flexible home delivery system for its customers. With customers able to book a delivery at their convenience, Dreams needed a more advanced home delivery system that would offer flexibility and choice to customers while maintaining service levels and boosting efficiencies. The company was processing over 12,000 deliveries per week, operating nine home delivery depots, and managing a fleet of 100 x 3.5-ton Mercedes Sprinter vans.
Case Study
Southeastern Food Merchandisers Overcomes Weather Challenges with IoT
Southeastern Foods Merchandisers, a food-service product distributor, faced a significant challenge during the first week of March when icy rain and snow covered much of their network. This adverse weather condition forced the company to postpone deliveries to some customers. Despite the weather, restaurant customers in Tennessee, Mississippi, Georgia, Alabama, and northern Florida continued to place new orders, creating a backlog. The company, which typically schedules multiple pickups and deliveries per truck each day, needed a solution to manage this unexpected situation and ensure the continued supply of products to its customers.
Case Study
Aptean Helped Albert Heijn Free 10% Extra Selling Space
Albert Heijn, the largest company in the Royal Ahold group and the grocery retail market leader in the Netherlands, needed to find a new supply chain solution to adapt more quickly to changing consumer behavior. The legacy software they were using was not up to the task of meeting the new requirements. The company was looking for a solution that could handle warehouse management, route management, quality control, and real-time mobile solutions for handheld and truck-mounted RF devices with scanners and voice interaction.
Case Study
CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand
CARF, an independent, nonprofit accreditation organization, was facing a growing demand for its services. The accreditation process was complex and demanding, requiring a significant amount of time, labor, and data collection. The process was also very paper-driven, which added to the complexity and inefficiency. The organization needed a solution that could streamline the accreditation process, improve communication among staff, customers, and surveyors, and manage the growing demand for its services.
Case Study
Customer Success - Hammond Group
Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals.
Case Study
Hammond reduces costly customizations and takes advantage of new functionality with Ross ERP upgrade
Hammond Group, a global specialty chemical company, had been using Ross ERP since 2006. Over time, they had extensively modified the system to accommodate their unique business needs. However, maintaining these customizations became a difficult and expensive task, preventing them from taking advantage of key Ross updates and new features like data collection, quality control, TraceExpress, or Enterprise Viewer. When Hammond learned that Ross had developed a simplified installation process, they decided it was the ideal time to move to the latest version of Ross ERP and eliminate a good deal of their custom programming.
Case Study
Customer Success Illes Seasonings & Flavors
Illes Seasonings and Flavors is a third-generation family-owned company that focuses on developing and producing seasonings and flavors. To position itself for growth as a low-cost provider, the company needed a technology partner that knew Its business and wouldn't break the bank. The company was in need of a solution that could manage finances and develop KPIs so that managers could see data in real time, and make decisions based on knowing the details instead of general observations and historical data.
Case Study
Banking on Better Service
Building and maintaining solid member relationships, technological innovation, and exceptional service have long been the core of BlueShore Financial’s success. In the competitive, rapidly changing financial services industry, BlueShore Financial needed to improve its understanding of each member and expand the value of every relationship. BlueShore Financial needed to better match up services to members in order to improve customer retention, increase profitability, and provide superior service in an increasingly competitive environment.
Case Study
Intuitive ERP Drives Success for Tube Tool Manufacturer
Elliott Tool Technologies, a company providing innovative tools for tubing installation, cleaning, plugging, testing, repair and removal, was struggling with an antiquated ERP system that did not support their business needs. They had no plant scheduling and an average on-time delivery record. Competitive pressures demanded more responsiveness and tighter controls. They had a lot of data but lacked business intelligence capabilities due to a proprietary database and programming language. The company knew things were out of control, but their systems were so bad that they couldn’t even measure how far off they were. They didn’t trust their KPIs and had lots of data but no information.
Case Study
Steel Successful After All These Years (and changes)
In the 1990s, Thompson Dayton Steel Service was relying on an antiquated and highly customized general-purpose ERP (enterprise resource planning) system, which included a large amount of custom-written programs that were necessary for adapting the system to their specific needs. They had to do something to avoid the looming Y2K disaster, and determined that fixing the existing programs was not practical. Thompson decided they would be much better off with a replacement system, ideally one that was geared specifically toward their industry, out-of-the-box.
Case Study
Aptean’s Pivotal CRM Helps Babson Executive Education Streamline its Operations
Babson Executive Education, a division of Babson College, faced challenges with data fragmentation and redundancy. The organization had multiple databases for customer information, which were manually updated, leading to time delays, errors, and inconsistencies. The registration system was separate from the database used by sales and marketing staff for opportunity management, leading to data gaps. Reporting was also arduous due to the disparity between the systems. Babson Executive Education realized it needed a central system and database that could provide one unified view of customers and prospects to serve those clients more effectively and reduce redundancies.
Case Study
Smeal Fire Apparatus Company: Using Made2Manage ERP to Increase Revenues
Smeal Fire Apparatus Co., a Nebraska-based company that produces a wide range of firefighting apparatus, was poised to move from a regional to a national player. However, the company's existing record-keeping and data collection processes were inadequate to support the projected growth. The company lacked the efficiency and inventory tracking needed for growth. The processes were largely manual and prone to human error. A physical inventory count could take over a month to complete, and with up to 12,000 WIP items and 12,000 stock items in over 16,000 locations, a reliable tracking system was a must. Smeal also needed a better timekeeping system and a way to fully integrate all of its manual and inadequate paperwork systems.
Case Study
Ricardo Molina Implements Pivotal CRM for Business Expansion
Ricardo Molina, a leading chemical distribution company, was facing challenges with its outdated and obsolete CRM system. The company had recently brought on a new commercial management and marketing team and needed a system that could support their technicians both online and offline. The company was also looking to optimize processes and reduce costs. The management team realized that they did not have a 360-degree view of their customers, products, business opportunities, visit reports, updated contacts, and financial data. They also lacked a tool for supplier management and for a more global view and tracking of their business. These shortcomings were critical in the company's decision to seek a software solution that could automate these actions and optimize costs and processes.
Case Study
DB Schenker Logistics becomes a 3PL leader with Aptean
DB Schenker Logistics was looking to expand its third-party logistics (3PL) business and increase its ability to implement client requirements. The company wanted to build a robust model for on-boarding clients and develop a warehouse management system that would enable the transformation of the clients’ supply chain operations into increased performance. DB Schenker Logistics also wanted to improve synergies across clients and facilities by investing in new facilities that could be used for serving multiple clients with shared resources and systems. This posed a challenge in terms of integrating the clients’ ERP systems to secure data quality and avoid duplication of order entry and master data management work.
Case Study
MyJar
Prior to choosing Aptean Respond, MyJar used several Excel spreadsheets to track and manage complaints. This process, although arduous, was bearable. Fast-forward to the present day and MyJar, having experienced rapid growth, have made the customer focused decision to enact a purpose built solution that supports their flourishing business. Storing data in numerous locations proved to be an inefficient logging system. Case handlers lost time searching for critical pieces of information and managers struggled to pull MI. There was no easy way of overseeing the team’s performance; recording information on many different platforms meant that human error and inconsistency were difficult to identify. MyJar needed a system that would match the quality of service they provided and began to look for solutions that would not only increase their efficiency, but also target training and prevent the reoccurrence of mistakes.
Case Study
ERP Success Leads to Global Rollout
In 2009, three separate Janome subsidiaries — Janome America, Jamac and Elna — consolidated under the Janome America banner. This consolidation presented a challenge in terms of managing the operations of the three entities efficiently and cost-effectively. The company needed a solution that would streamline processes, minimize hardware needs and associated consolidation costs, and manage the new entity without increasing IT staff. Additionally, many of Janome America's trading partners required electronic data interchange (EDI) compliance as part of their customer contract, making it a crucial component of their business agreement.
Case Study
Sweetening Inventory Management
PEZ Candy Inc., an international manufacturer of brick candies, was facing challenges with their outdated technology which was impacting productivity. They were unable to work on multiple tasks at once within their distribution center. The company was in need of an upgrade to their mobile devices whose operating system was no longer supported by the provider. The purchase of mobile computers was a substantial investment, so the company felt they needed to provide a solution that looked beyond new devices and offered operational improvements that would boost productivity as well.
Case Study
Sweetening Inventory Management
PEZ Candy Inc., an international manufacturer of brick candies, was facing challenges with their outdated technology which was impacting productivity. They were unable to work on multiple tasks at once within their distribution center. The company was in need of an upgrade to their mobile devices whose operating system was no longer supported by the provider. The purchase of mobile computers was a substantial investment, so the company felt they needed to provide a solution that looked beyond new devices and offered operational improvements that would boost productivity as well.
Case Study
Dow-Key Microwave saves $1 million with Made2Manage ERP
Dow-Key Microwave Corporation, the world’s largest manufacturer of electromechanical switches for radio frequency (RF) and microwave applications, was struggling with its existing ERP system. The company had implemented Made2Manage ERP in 1996 but failed to take advantage of the full functionality within the system, leading to a lack of confidence in the system and a proliferation of spreadsheets, databases, and sticky notes. Employees would come to meetings, each with his own spreadsheet, and spend the meeting time trying to decide whose information was correct. Reporting requirements and audits by government customers and the imperatives of the Sarbanes-Oxley Act compliance placed additional burdens on a company awash in often conflicting data but starved for real, reliable information.
Case Study
Michael Angelo’s Cooks Up New Products With Ross ERP
Michael Angelo’s Gourmet Foods, a leading manufacturer of premium frozen foods and refrigerated products, operates on a just-in-time production methodology, ensuring that fresh ingredients are received and products are cooked, packaged and shipped to customers within 24 hours. However, the company faced challenges in maintaining this process due to its rapid growth through sales and acquisitions, and the need to compete effectively in meeting the consumer-driven demand for low-carbohydrate prepared foods. The company needed to improve its inventory management, visibility into production data, and more effectively manage all aspects of its growing business, including the acquisition of a new facility.
Case Study
Hammond Group: Reducing IT Costs And Increasing Productivity
Hammond Group, a global specialty chemical company, was facing challenges with its existing ERP and CRM systems. The company was dealing with lengthy implementation times, growing overhead costs, and continuous battles with vendors. The company had initially turned to tier one suppliers of Ross ERP to handle their financial operations and a large CRM vendor to handle customer care. However, the long implementation time, growing overhead costs, and continuous battles with vendors led them to look for alternatives. They had two unsuccessful CRM system migrations and even had to sue for damages in one case.
Case Study
Gehl’s Implements Aptean Ross ERP for Improved Operational Efficiency
Gehl’s Guernsey Farms, a leader in specialized aseptic food products, faced challenges in communication and integration between different departments within its 230-person headquarters. The company's growth led to stretched resources and the need for additional support to keep up with customer needs. Information within one department was often not visible to the rest of the organization, leading to inefficiencies. The inventory tracking system experienced frequent shutdowns, requiring significant time from the IT manager to keep it running. Gehl’s lacked an enterprise system with sophisticated reporting technology to support its growing business lines and overall expansion. The company also needed a system to comply with emerging technology standards. Without a company-wide inventory management solution, Gehl’s was forced to conduct manual physical inventory, which became increasingly time-consuming as the company added new product lines.
Case Study
Taking Ownership at Tek Pak with the Help of Made2Manage Shop Floor Manager
Tek Pak, a manufacturer of packaging for the electronics industry, was struggling with its bar code data collection system for shop floor reporting and inventory. The system was not interactive and provided no feedback, leading to errors, missing and incomplete transactions, and a general disinterest among the workforce. The reporting was not reliable, and the data was often a day behind, making it of no real value. Material usage was logged only once per week by supervisors based on hand-written notes from operators, so material issues went generally unnoticed until it was too late. Inventory accuracy and visibility were lacking.
Case Study
Made2Manage ERP System Helps The Phoenix Group Triple Sales
The Phoenix Group, a conglomerate of three businesses servicing manufacturing and retail companies worldwide, was struggling with an outdated, manual system for managing orders. Orders were taken on paper forms and entered into spreadsheets, leading to multiple data entries, errors, and significant delays. The company needed an integrated system to deliver up-to-date information to improve the decision-making process. The Phoenix Group also needed a system that could manage its diverse products and services across 15 remote facilities and provide a web solution for remote users and customers.
Case Study
Driving Efficiency with Made2Manage
Boston Centerless, an industry leader in supplying precision ground bar materials and grinding services, was using an outdated custom application based on the Pick database and operating system. The software lacked the analytical features needed in today's manufacturing environment and support for the software was very limited. The company also faced challenges with the manual preparation of complex specification documents and needed to reduce the lead time for processing orders.
Case Study
Essex County Council: Finding Root Causes of Dissatisfaction
Essex County Council (Essex CC) had been using the Respond system from Aptean since 2008 to manage inbound enquiries and complaints. However, as technology and the council's own processes evolved, the older version of Respond was struggling to meet the council's needs. The council needed greater clarity in reporting on the data within Respond, which the earlier version was struggling to support. A lack of Business Intelligence (BI) made it difficult for Essex CC to find root causes of issues and to take preventive action on them across the council. The council also had a requirement to publicly report on statutory complaints data, which was difficult to extract using the earlier version of Respond. The reporting process overall was a very manual one, including running different reports and then merging them outside of the system. The council also identified inefficiencies in the Quality Assurance (QA) process, which was manual and time-consuming, and left ample room for error. The council needed a simple interface which would display a user’s progress, as well as allow them to choose from a longer list of enquiry or complaint types that could be updated when needed.
Case Study
Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital
Temple Street Children’s University Hospital, an acute Paediatric Hospital, was facing challenges in managing risk and promoting quality and safety within the hospital environment. The hospital's Risk Management Department had a broad remit dealing with issues ranging from standard patient queries, complaints and compliments to clinical and non-clinical indemnity liability cases. The hospital aimed to empower all staff to assume responsibility for contributing to effective risk management by reporting adverse incidents and complaints in order to improve the quality of patient care. However, the manual processes associated with incident reporting and logging complaints or requests for information were inefficient and time-consuming.
Case Study
Madrona Specialty Foods Streamlines Processes and Increases Visibility with JustFood ERP
Before choosing JustFood, Madrona was using separate accounting and manufacturing systems to run its business. These tools operated independently of each other and meant that the systems had to push and pull data to meet regulatory requirements. Some of the crucial food manufacturing functionality that Madrona required, like lot coding, had to be traced and reviewed from outside the software, resulting in a lack of end-to-end visibility. Another issue Madrona was experiencing was the lack of food-specific functionality in its existing systems. Processes like lot coding, expiration date management, and quality control were extremely manual or required pulling multiple reports from different systems. Realizing it could not maintain its growth on its current platforms, Madrona began searching for a single solution that included the food-specific functionality it required to manage its operations.
